Business Process Manager

Salary : $110,590.94 - $154,722.36 Annually
Location : Riverside
Job Type: Regular
Job Number: 25-86118-04
Department: Children & Families Commission
Division: RCC - Agency
Opening Date: 05/14/2025
Closing Date: 5/27/:59 PM Pacific

ABOUT THE POSITION
The County of Riverside's First 5 Children & Families Commission Administrative team is recruiting for a Business Process Manager located in Riverside.

The Business Process Manager will develop and lead strategic initiatives that enhance service delivery and operational efficiency within the Children and Families Commission - First 5 services. The incumbent will be responsible for, but not limited to, leading, training, and developing their assigned reports primarily focused on business process improvement (BPI) made up of multiple stakeholders, cross-functional subject matter experts, and professional level staff. The manager will develop, review, and revise new and existing policies and procedures and oversee the deployment and implementation of systemic process improvement plans. Additional responsibilities will include Ad HOC reporting, data management and reporting, and assisting with department process improvement events.

Ideal candidates will have professional supervisory experience in a government or public non- profit human services agency, strong analytical and leadership skills, a background in Lean, Six Sigma, or similar methodologies for continuous enterprise business process improvement.

The most competitive candidates will have strong knowledge and experience using Microsoft Suite programs, PowerBI, SharePoint, and Excel, SQL Database management, and SalesForce.

This class has been deemed eligible for the Performance Recognition Plan as set forth under Article 3, Section 311(C) of the County Management Resolution. Program eligibility requires employees to be in a leadership position, manage other employees or programs, and have significant influence on the achievement of organizational objectives.
Meet the Team.
First 5 Riverside, the Riverside County Children & Families Commission, is primarily funded by tobacco taxes generated by Proposition 10, which passed in November 1998 to help make sure that all of our youngest Californians, from prenatal through 5 years old, get the best possible start in life. First 5 Riverside also receives state and federal funding to support community programs and initiatives to meet the goals and objectives of the Strategic Plan. First 5 Riverside County invests in partnerships that promote, support and enhance the health and early development of children, prenatal through age 5, their families and communities.
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EXAMPLES OF ESSENTIAL DUTIES

• Responsible for engaging the project team and site organization at all levels in the development of BPI plans to ensure implementation and timely deployment of project deliverables to achieve organizational objectives and efficiency.

• Determine project scope and establish functional work teams; oversee BPI plan and develop key performance indicators; collaborate with key stakeholders and core project team members to assess progress and ensure optimum results.

• Establish effective methodologies, standard operating policies and procedures, and best practices for data-informed decision-making purposes; develop problem-solving techniques to enable individual team members to adapt to change and resolve issues throughout the business process life cycle.

• Facilitate communication by utilizing expedient methods and appropriate tools to efficiently disseminate relevant project plan information and evaluate accomplishments through the use of milestone markers; serve as the primary advisor and provide project leadership and business consulting expertise to assist key stakeholders with the deployment of modernized computing strategies, as appropriate.

• Identify the appropriate resources to assess the organization's training needs and requirements to support implementation and execution of the overall BPI plan objectives.

• Maintain the requisite knowledge and stay abreast of new technology, business best practices, governance, risk, and compliance; applicable laws and regulations that impact County operations in order to provide sound business process solutions and appropriate recommendations.

• Interview, train, and evaluate subordinate staff, as required.

MINIMUM QUALIFICATIONS
Education: Graduation from an accredited college or university with a Bachelor's degree, preferably with a major in information management, accounting, business or public administration, or a related field to the assignment. (Additional qualifying experience may be substituted for the required education on the basis of one year of full-time experience equaling 30 semester or 45 quarter units of the required education).

Experience: Three years of professional experience, in which one year was in a technical lead or supervisor capacity, with subject matter expertise in business systems management, information technology management, program applications, business processes and procedures, financial reporting and data, or other accounting experience.

Knowledge of: The principles and techniques of supervision; the principles, practices, policies and procedures of purchasing , inventory, data management, billing, accounts receivable business processes and procedures, business management systems, budgeting and general governmental accounting, process improvement, report and policy writing.

Ability to: Plan, initiate, organize, direct, control and evaluate the work assignments of subordinates who routinely utilize complex data systems; maintain work product conformance to program standards and objectives; read and interpret complex rules and regulations; apply legal and administrative accounting policies to general County systems; compose clear and concise reports, recommendations, correspondence, policies and procedures,; communicate in a clear and concise manner; establish and maintain effective working relationships with departments and subordinates; effectively delegate work to subordinates.
SUPPLEMENTAL INFORMATION
Applicants with completed college credits from an accredited college or university MUST upload a copy of their transcripts as proof of their degree upon application.

This recruitment is available for ALL applicants.

Questions?
Please contact Christopher Recinos at for more information.
APPLICATION INFORMATION

Veteran's Preference
The County has a Veterans Preference Policy applicable to new hires. To qualify, upload a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. The Veterans Preference Policy, C-3 is available here:
Reasonable Accommodations
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at:
Proof of Education
If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.

If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services or Association of International Credential Evaluators, Inc. .
Equal Opportunity Employer
The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors.
Pre-Employment
All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.
Probationary Period
As an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.
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