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As a Business Process Expert (BPE), you will drive the successful launch of critical processes within the Mako workstream for the JR implementation of the "Accelerate" Program, supporting both Mako Capital Sales & Service businesses. You will collaborate with cross-functional SMEs to ensure local teams are engaged, identify change impacts, and ensure new processes are successfully transitioned on-time and within budget. You will deliver a new ERP and partner App solution, requiring close work with leadership to ensure resources are allocated, risks are mitigated, and project objectives are met.
What you will do - Support the Deployment Group's partnership with the corporate team to ensure that the business needs are met while aligning to the Accelerate overall vision & design.
- Attend and actively participate in workshops with the Accelerate & business teams to define future state design and processes, while representing and advocating for the interests of the Mako business.
- Drive support communications and change management activities arising from the program and partnering with the Commercial business to support a successful release.
- Assist in the guidance of Workstream Power Users, deployment of a strategy for use development and execution of the appropriate Risk Mitigation Plans for continuing business.
- Solicit and provide configuration feedback in a timely manner, play a key role in business simulations, and support User Acceptance Testing (UAT) as requested by the Accelerate team.
- Build a solid understanding of all program impacts to the Mako business, including SAP, ServiceMax, Salesforce and Configure Price Quote (CPQ), and how they work together to create a best-in-class Capital Sales & Service model and ensure the business needs are addressed and met.
- Work across the JR Deployment Group to support all workstreams that are impacted by the Mako business, by coordinating across all workstreams to fully address the requirements/needs/interests of the Mako/Service business.
- Lead Support data cleansing activities in relation to the Mako robot master, service entitlement schedules, etc. to ensure accurate legacy data is being transferred into new systems.
- Drive delivery of all key program milestones for the Mako/Service business on time and on budget.
What you Need Required:
- Bachelor's Degree from an accredited university in the areas of Computer science, Engineering, Information Systems, Business, or equivalent field of study.
- 10+ years of experience working with multiple business functions, such as IS, Finance, Operations, Quality, Sales, etc.
- Experience working in a highly matrixed organization, delivering key program milestones
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.