About the client
They are a leading workforce management platform built specifically for the services industry, dedicated to empowering businesses to thrive. With a strong focus on growth and innovation, they are looking for a talented Business Owner to drive their success in the U.S market.
The Business Owner will lead the direction, positioning, and commercial success of a flagship employee engagement platform. This is a pivotal leadership role driving both product development and go-to-market execution during an exciting scale-up phase.
Key Areas of Focus
Product Strategy & Innovation
- Own the full product vision and roadmap.
- Collaborate with Product and Engineering to deliver features that solve real customer pain points.
- Prioritize based on user needs, technical feasibility, and business impact.
- Ensure the product delivers measurable ROI by improving engagement and reducing turnover.
Go-to-Market & Growth
- Lead commercial rollout plans and revenue strategy.
- Define pricing and packaging for different segments to drive ARR growth.
- Position the product effectively in a competitive landscape.
- Support Sales and Marketing with strong messaging, campaigns, and sales enablement.
Customer & Market Insights
- Conduct market research and competitor analysis to guide product innovation.
- Embed gamification features (badges, milestones, leaderboards) to drive participation and behavioural change.
- Understand the needs of key personas, frontline employees, managers, HR leaders, and executives, and ensure the product resonates with each.
Stakeholder Leadership
- Act as the key link between product, commercial teams, and customers.
- Present strategy and results to leadership.
- Gather customer feedback to continuously refine the product.
- Ensure smooth implementation and adoption with Customer Success teams.
About the Platform
This suite helps hospitality businesses reduce frontline turnover by:
- Capturing real-time employee sentiment
- Providing insights into retention risks
- Enabling recognition, communication, and onboarding journeys
- Supporting the critical first 90 days of employment
What You'll Bring
- 5+ years in product management (ideally in SaaS or HR tech)
- Track record of launching and scaling successful products
- Strong analytical and commercial mindset
- Excellent cross-functional leadership and communication skills
- Experience influencing without direct authority and working closely with Sales, Marketing, and Customer Success
- Familiarity with frontline workforce challenges in hospitality or similar industries
Preferred skills : Background in employee engagement platforms, HR tech, or hospitality technology.
This is a hybrid role - You will be required to be in office 4 days per week.