Job Type
Full-time
Description
Equal Employment Opportunity Statement Klik Solutions is an equal opportunity employer and complies with all applicable federal, state, and local laws prohibiting discrimination in employment. In all hiring and employment practices, Klik Solutions does not discriminate against any employee or applicant based on race, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, citizenship status, disability, genetic information, marital status, veteran status, or any other protected characteristic under applicable law.
Reasonable Accommodation Policy Consistent with the Americans with Disabilities Act (ADA), Klik Solutions is committed to providing reasonable accommodations to qualified applicants and employees with disabilities. If you need assistance or accommodation due to a disability, please contact HR contact information . All requests for reasonable accommodation will be evaluated on a case-by-case basis in accordance with applicable laws.
About Klik Solutions Klik Solutions has evolved far beyond its origins as a Managed Services Provider (MSP). Today, we are a comprehensive technology solutions provider offering a broad spectrum of services, including digital marketing, data services, software and application development and integration, compliance, security solutions, and cloud expertise.
We partner with our clients to provide end-to-end technology solutions, helping them thrive in the digital era through robust IT structures, strategic digital marketing, data-driven insights, regulatory compliance, security measures, and seamless software and application integration.
Position Overview We are seeking an experienced and results-driven
Business Operations Manager to join our team. This role is pivotal in managing and overseeing the day-to-day operations of the business, including finance, human resources, and customer service.
Role and Responsibilities: - Recruitment and Onboarding/Offboarding:
- Assist in drafting job descriptions, posting vacancies, and screening resumes.
- Facilitate the new hire orientation process and ensure a smooth onboarding experience.
- Ensure a smooth exit for offboarded employees
- Asset Management
- Manage company-owned technology assets and lifecycle.
- Employee Relations:
- Address employee inquiries, concerns, and issues promptly and professionally.
- Mediate conflicts and provide guidance to foster positive working relationships.
- Assist in implementing employee engagement initiatives and feedback mechanisms.
- Training and Development:
- Identify training needs and collaborate with departments to design relevant programs.
- Coordinate and manage employee training sessions, workshops, and development plans.
- Monitor and evaluate the effectiveness of training initiatives.
- Benefits and Compensation:
- Support benefits administration, including enrollment, changes, and queries.
- Collaborate with finance to ensure accurate payroll processing and resolve discrepancies.
- Assist in conducting compensation benchmarking and analysis.
- PTO management and enforcement.
- Performance Management and Compensation:
- Support the performance appraisal process by coordinating reviews, feedback, and documentation.
- Assist managers in setting performance goals and providing coaching to improve performance.
- Contribute to the continuous improvement of performance management practices.
- Administer compensation changes triggered by performance metrics.
- HR Policies and Compliance:
- Participate in the development, review, and communication of HR policies and procedures.
- Ensure compliance with employment laws, regulations, and company policies.
- Maintain accurate HR records and data for reporting and auditing purposes.
- Data Analysis and Reporting:
- Collect and analyze HR data to provide insights and recommendations for HR strategies.
- Generate regular and ad-hoc reports on HR metrics, trends, and key performance indicators.
- Employee Development and Succession Planning:
- Support talent development initiatives, including identifying high-potential employees.
- Collaborate with managers on succession planning and career development opportunities.
- Accounting & Financial Management
- Oversee accounts payable/receivable and payroll.
- Prepare, analyze, and present accurate financial reports to senior management and stakeholders.
- Ensure compliance with tax regulations, financial policies, and reporting standards.
- Manage the MSP's subscription-based revenue models, ensuring accurate invoicing and revenue recognition.
- Administer sales commissions and oversee the management of referral agents to ensure timely and accurate payouts.
- Maintain oversight of office management tasks, including supplies inventory and maintenance coordination.
- Manage the Accounting mailbox to ensure efficient communication and issue resolution.
- Operational Leadership
- Oversee procurement processes, vendor management, and contract negotiations to ensure value for money.
- Monitor key performance indicators (KPIs) and implement strategies for continuous operational improvement.
- Identify and mitigate operational risks to maintain service excellence and business continuity.
- Participate in Business Process Management initiatives.
- Team Collaboration & Management
- Work closely with department heads to align financial and operational priorities.
- Drive process automation and system optimization initiatives to enhance efficiency and scalability.
- Cross-functional training with other Operations departments.
Requirements
Education & Experience - Bachelor's degree in Accounting, Finance, Business Administration, or related field (CPA or CMA preferred).
- Minimum of 5 years of experience in accounting and operations management, preferably in an MSP or IT services environment.
- Proven track record of managing subscription-based revenue models and understanding SaaS financial metrics.
Skills - Expertise in financial software and tools (e.g., QuickBooks, NetSuite, or similar ERP systems).
- Strong analytical skills with the ability to interpret financial data and drive decision-making.
- Exceptional organizational and time-management skills.
- Knowledge of IT service delivery processes and tools (e.g., PSA systems like ConnectWise or Autotask).
- Excellent communication and leadership abilities.
- Strong knowledge of employment laws, regulations, and HR best practices.
- Detail-oriented with strong organizational and multitasking abilities.
- Proficient in HRIS (Human Resources Information System) and Microsoft Office Suite.
- Ability to maintain confidentiality and handle sensitive information.
- Professional certifications (e.g., PHR, SHRM-CP) are a plus.