Business Office Manager

POSITION SUMMARY:

Underneath the supervision of the Center Leader, responsible for areas such as insurance verification, scheduling of surgical procedures, billing/coding/accounts receivable, accounts payable records or transcription of operative procedures. Promotes a favorable image of the Center to physicians, patients, insurance companies, and the general public.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Supervises business office personnel in the areas of insurance verification, compliance, scheduling of
surgical procedures, and transcription of operative procedures in accordance with center policies, procedures,
philosophy, and objectives

• Coordinates billing/coding/accounts receivable with billing company or the billing office staff

• Maintains accounts payable records and supervises payment of supplies to include monitoring back orders

• Responsible for payroll monitoring and reporting, daily backup of computer files, and security of backup tapes/disks

• Coordinates activities with other departments and participates in obtaining and maintaining qualified personnel

• Responsible for environmental control of area

• Promotes a favorable image of the center to physicians, patients, insurance companies, and the general public

• Works effectively with the Physician practice

• Provides accurate, timely and responsive information to patients, Physicians and other stake holders

• Works effectively with the Business Operations contact

• Strong knowledge of ICD 9 & 10

• Strong knowledge of CPT (certification preferred)

• Maintains all claim records

• Analyzes, enters, and manipulates database

• Follows up on all outstanding payer rejections

• Balances and reconciles month end reports

• Communicates with the corporate accounting department regarding outstanding items

• Maintain strictest confidentiality and adheres to all HIPAA guidelines and regulations

• Manage proper submission of documents in a timely fashion

• Attends in-services, seminars, and webinars for additional education and performance improvement

• May delegate duties as he or she deems necessary

• Demonstrates courtesy and helpfulness toward patients and their families

• Attends all required education

• Regular and predictable attendance

• Performs other duties as assigned

Cognitive Skills

• Exhibit mental alertness for quality decision making and exercising good judgment

• Ability to multi-task effectively, efficiently, accurately, and with attention to details

• Ability to recognize/define problems, collect data/facts, draw valid conclusions, and correct errors

• Ability to interpret instructions in a variety of forms and deal with abstract and concrete variables

Communication

• Ability to effectively communicate patient care needs and significant information to healthcare team to
promote continuity of patient care

• Ability to respond to questions and professionally interact verbally and/or written with managers, co-workers,
patients, and the general public

Teamwork

• Work well with others - be a team member

• Report observed or suspected safety violations, hazards, and policy/procedure non-compliance to Safety Officer
or other designated person, following the Chain of Command

• Participate in staff meetings, in-services, and continuing education as required

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions,
decimals, and percentages

LANGUAGE SKILLS:

Ability to understand, read, write, and speak English, if bilingual Center, bilingual language is required. Ability to read,
analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental
regulations. Ability to successfully write business correspondence. Ability to effectively present information,
respond to questions, and professionally interact with healthcare team, clients, vendors, and the general public.

REASONING ABILITY:

Demonstrates an ability to recognize and define problems, collect data, establish facts, draw valid conclusions, and
correct errors. Ability to understand and interpret basic financial data. Ability to interpret a variety of instructions
in a variety of forms and deal with abstract and concrete variables.

PHYSICAL DEMANDS:

• Ability to stand and walk for 6-8 hours per day

• Ability to exert maximum muscle force to lift, push, pull, or carry objects up to 50 pounds in weight

• Ability to use abdominal and lower back muscles to support part of the body repeatedly or continuously without
"giving out" or fatiguing

• Ability to perform physical activities that require considerable use of your arms and legs and moving your whole
body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

• Ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position

• Ability to keep or regain your body balance or stay upright in an unstable position

• Ability to exert yourself physically over long periods of time without getting winded or out of breath

• Ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears

• Specific vision abilities for close and distance vision, color vision, peripheral vision, depth perception, and ability to
adjust focus

WORK ENVIRONMENT:

• Days and hours of work may vary to meet patient needs

• The Center provides preoperative beds, procedure rooms, and post-procedure beds

• The Center is a well-lit, ventilated and climate controlled environment. The Center may require decreased lighting to
meet patient care needs, such as laser rooms and some OR/Procedure rooms

• Staff will work with medical and office equipment, some of which will have moving parts

• Noise level is usually quiet to moderate

• Staff may have exposure to blood and other potentially infectious body fluids and materials or toxic chemicals and
cleaning solutions

• The Center procedure rooms are often small, and due to equipment may have little room to work around and may
necessitate reaching, pulling, pushing

• Staff will work in close proximity to patients and co-workers

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.