Business Intelligence Manager

ABOUT ITS LOGISTICS

Are you ready to unleash your potential and be a part of one of the fastest growing, exciting, logistics companies in the US? ITS Logistics is a premier Third-Party Logistics company that provides creative supply chain solutions. With the highest level of service, unmatched industry experience and work ethic, and a laser focus on innovation and technology-our purpose is to improve the quality of life by delivering excellence in everything we do.

At ITS, we invest in your personal and professional growth, providing the tools, resources, and support you need to unleash your full potential, collaborate with like-minded teammates, and seize limitless opportunities. By joining our all-star team, you will be part of an organization that values your unique skills, encourages your drive for excellence, and recognizes your unwavering commitment to achieving our shared goals.

We empower our team members to become champions in their respective fields by nurturing a culture of collaboration, competition, and unyielding resilience. We believe that together, we can conquer any challenge and achieve remarkable victories.

Want to learn more about ITS Logistics? Check out our website.

POSITION SUMMARY

At a point of major inflection and scale, ITS is looking for a Manager, Business Intelligence (BI) to lead a team of BI engineers and analysts to deliver key business insights. Play a pivotal role in shaping our analytics ecosystem, leveraging cutting-edge technologies, and ensuring seamless access to actionable insights. This is a fantastic opportunity to work for a dynamic, fast-paced growing company.

KEY RESPONSIBILITIES

- Team Leadership: Direct and nurture a team of business intelligence engineers and analysts, fostering growth and collaboration

- Business Partnership: Drive collaboration with business leaders and end users to develop BI reporting that enhances strategic and operational decision-making

- Cross-Functional Collaboration: Partner with teams across business operations, product, engineering, QA, data, and machine learning to drive impactful, sustainable business outcomes and deliver actionable BI reports

- Reporting Operations: Manage daily report schedules and promptly address reporting and data issues. Ensure timely responses to business inquiries and guarantee report availability in alignment with defined SLAs.

- Communication: Communicates effectively with team members, actively participates and/or leads discussions and drives clarification when needed. Presents technical concepts and builds consensus.

- Management / Leadership : Builds and maintains the project plans and manages for project success in an organized manner. Proactively identify risks, and conflicts; resolves conflict involving project team or stakeholder.

- Decision-Making and Effectiveness : Makes / Supports / Challenges decisions as appropriate within the scope of the assigned tasks or project, balancing technical, business, and industry considerations.

- Business Knowledge : Thorough understanding of the business domain. Align team's goals with broader business objectives, deliver business results and drive impact.

- Technical Proficiency : Designs technical solutions, guide teams on technical aspects, provide solutions to complex problems, be hands-on, and make informed technical decisions.

- Prioritization: Consistently demonstrates competency in planning and prioritizing work to meet commitments aligned with organizational or project goals

- Teamwork: Exemplifies teamwork and is viewed as a leader on the team in promoting collaboration and inclusion

- Stay at the Forefront of BI & Technology by adopting the latest innovations, optimizing best practices, and enhancing data-driven decision-making through analytics and automation.

- Strong knowledge in data warehousing, ETL Processes, experience in data modeling, and data quality management

- A willingness to become intimately familiar with our business model and processes to influence the strategy and direction of line of business.

BASIC QUALIFICATIONS

- Bachelor's degree in computer science BSCIS/BSCS/ BSCE or relevant experience.

- Experience: 10+ years in business intelligence, data product management, with 6+ years in people management

- Leadership: Proven success working with business partners and leading a team of BI engineers / analysts. Has a deep self-awareness around behaviors and triggers.

- Communication: Proven experience in translating complex data concepts into actionable clarity for non-technical executive audiences

- Project Management: Proficient in end-to-end project coordination, including strategic roadmap planning, sprint execution, Scrum facilitation, user story management, report QA, and cross-functional stakeholder engagement. Drive project to successful completion.

- Technical Skills : 7+ years of experience in PowerBI, Data Visualization, Advanced SQL, any cloud databases Databricks/ Snowflake / Redshift. Strong Experience in semantic models, data sets, reports template, reports development, self-service analytics in PowerBI

- 3-5 years of experience in transforming raw data into insights using python, statistical methods and Story Telling

- 1-3 years of experience in building dashboards for executives

- Experience in creation of reporting strategy, and BI reporting architecture

- People management experience, Career planning involve 5 to 7 BI engineers / BI analysts.

- Experience in Logistics - Freight Brokerage, and Softeon Warehouse Management System is a plus

- Develop reusable reports and dashboards that become the "sources of truth"

- Maintain high standards of data quality, ensure consistency across sources, and promote seamless accessibility for business users

- Accelerate Reporting & Dashboard Execution by fine-tuning semantic layers, optimizing metadata structures, and refining development processes for peak efficiency.

- Design and Implement Robust BI Architectures by applying advanced dimensional modeling techniques to structure data effectively for optimized reporting and analysis

OTHER QUALIFICATIONS

- Experience in requirements gathering methodologies and processes.

- Excellent communications skills, especially with end users and leadership.

- Experienced working in a collaborative environment.

- Excellent judgment skills (e.g., when to escalate technical problems and issues).

- Ability to absorb and retain complex technical information quickly.

- Strong diligence.

- Demonstrated analytical, critical, and problem-solving skills.