If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you. Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.
Who we are: ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. ACV's network of brands includes ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services.
At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer: - Multiple medical plans including a high deductible, low cost health plan
- Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
- Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
- Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
- Employee Stock Purchase Program with additional opportunities to earn stock in the Company
- Retirement planning through the Company's 401(k)
Who we are looking for: The Business Intelligence Manager will play a critical role in helping ACV achieve operational and service excellence. Scope of business areas include Titles, Arbitration, Customer Service/Excellence, and Payments across ACV's multiple marketplaces. This teammate will build a high-impact business intelligence function from the ground up while supporting Operational Leadership. Core mission includes (but is not limited to):
Uncovering Insights. Endless analytical curiosity for answering "why."
Empowering Decisions. Selfless approach to grounding operations leadership with timely, concise, and impactful insights.
Structuring Execution. Support OKR, QBR, and business deep dive exercises.
Unlocking Value. Continuously reinforce the mission to deliver value to our customers, examining where we can perform better so our customers perform better.
A multi-faceted problem solver, this role is at the forefront of understanding how various operations teams will navigate ACV's rapidly growing business portfolio; bringing a zero-ego appetite for value-add change.
What you will do: - Actively and consistently support all efforts to simplify and enhance the customer experience.
- Play key role in supporting the deployment of a robust OKR program across ACV.
- Construct and maintain an evolving portfolio of reports, dashboards, and models across each operational department. Measuring execution performance, progress towards objectives, and first line awareness of potential operational risks.
- Build collaborative relationships with operations management to deeply understand how each team executes their day-to-day, measuring quality of output delivered and value to our customers.
- In pursuit of operational and service excellence, uncover insights into agent, workflow, and department performance providing regular readouts to leadership alongside recommended actions.
- Build and maintain inventory key data elements, internal handoffs, and process milestones with a focus on unifying how we capture and interpret data across ACV's various marketplaces.
- Perform scenario and sensitivity analysis to build a thoughtful and consistent rigor around how leadership makes decisions.
- Play a leading role supporting various areas of the business where deep intelligence and rapid transformation are needed.
- Work closely with internal clients to document key business issues, technical requirements, and tactical action plans.
- Partner with management and leadership to architect a blueprint for operational value-chain intelligence, striving to clearly define where we create, protect, and destroy value for our customer.
- Manage and coach direct report in support execution across the business intelligence portfolio.
- Perform additional duties as assigned.
What you will need: - Ability to read, write, speak and understand English.
- Bachelor's degree in finance, statistics, operations research, or similar computationally intensive degree.
- 5+ years' relevant progressive experience, preferably in a start-up and/or public company, across business intelligence & analytics
- 2+ years' progressive leadership experience; demonstrated excellence managing a hybrid workforce preferred.
- Strong interpersonal, communication, and collaboration skills to build relationships and deliver optimal solutions.
- Strong experience building a story out of numbers and effectively communicating findings in a clear decision-impacting manner.
- Strong experience with excel and/or google sheets
- Strong experience running queries; experience with MySQL a plus.
- Strong experience with exploratory data analysis and demonstrated ability to effectively summarize insights into actionable recommendations for senior management.
- Experience with data visualization / dashboarding tools like Tableau
- Experience designing and executing on major initiatives from the ground up
- Experience delivering on multiple projects for multiple teams
- Highly organized, attention to detail, and ability to handle multiple tasks on time sensitive schedules.
- Ability to navigate conflicting business needs and work collaboratively towards a win-win solution.
- Ability to inspire internal teammates to rigorously drive value for our customers.
- Agility and flexibility to respond quickly to change in business needs.
Compensation: $116,000.00 - $130,000.00 annually. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.
No immigration or work visa sponsorship will be provided for this position.
Our Values
Trust & Transparency People First Positive Experiences Calm Persistence Never Settling
At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.
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Other details- Job Family Information Technology
- Job Function Business Development
- Pay Type Salary
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