Overview
Business Intelligence Data Analyst: this role acts as the initial Point of contact for internal NextGen EHR reporting requests, managing the Business Intelligence reporting queue and escalating tickets as appropriate.
Responsibilities
- Using SQL to create/modify queries, views, and procedures to create and modify reports.
- Initial Point of contact for internal NextGen reporting requests. Manages Business Intelligence reporting queue and escalates tickets as appropriate. Completes assignment of tickets in a timely and accurate manner.
- Assist Administrative and Clinical personnel with end user training on processing reports, inclusive of preparing job aides and technical assistance documents. Also conducts live training sessions.
- Supports various departments in critical analysis of reporting outcomes.
- Works in conjunction with agency departments to enhance reporting tools and capabilities for improved quality and fiscally sound outcomes.
- Completes assignment of tickets in a timely and accurate manner.
Key Performance Indicators - Communicates high-level analysis and detail to assist departments in making business decisions.
- Responds to requests from departments for reporting needs and technical assistance within expected timeframes.
- Ability to assess reporting needs and make recommendations, considering end user experience and proper use of the NextGen EHR and workflows, including cross-department collaboration when needed.
- Maintains and executes knowledge of SQL as evidenced through development and design of reporting tools.
- Produces job aides and other materials to be utilized by various departments to assist in managing and operating the SQL reporting tools.
Qualifications
- Strong experience with writing, modifying, and troubleshooting SQL.
- Expertise in using Excel and/or Power BI to present data in both pivot tables and graphs.
- Experience using an Electronic Health Record; NextGen preferred.
- Experience in assisting others in a supportive or training role
- Solution-oriented thinker
- Able to work independently with limited direction.
- Comfortable facilitating meetings (in person and virtual).
- Team and customer service oriented.
- Bachelor's Degree in relevant field, preferred.
Benefits of Working with JFCS: - Employee Referral Bonuses with a potential for both the new-hire and the referring employee.
- Bonus Programs for both full-time and part-time employees.
- Optional FREE Primary HealthCare add-on plan for all employees and every member of their household.
- Flexible Scheduling and Telehealth Flexibility for many positions.
- 401(k) Retirement Plan, with Company Match
- We offer tuition and clinical license reimbursement.
- Numerous professional development and career growth opportunities.
- Generous paid time off / sick time allocations
- Comprehensive Employee Benefits package, including medical, vision, & dental. Plan choices include PPO, HAS, FSA. Optional STD, LTD, AD&D Life Insurance, as well as Pet Insurance.
- Wellness Coaching
- Employee Assistance Program
- Eligibility for Loan Forgiveness Programs in many positions