We are currently seeking a highly motivated customer-focused individual to join our team as a Customer Service Manager. This role is a unique blend of cultivating new business opportunities and providing exceptional support to valued customers. If you have a passion for building relationships, driving growth, and delivering top-notch customer service, this is an exciting opportunity to contribute to our organization's success.
Customer Service Manager Responsibilities:
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Identify and develop new business opportunities through customer outreach and prospecting.
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Build and maintain strong relationships with existing clients, providing personalized support and acting as their primary point of contact.
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Understand clients' needs, challenges, and goals, and offer tailored solutions to meet their requirements.
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Collaborate with cross-functional teams to ensure seamless delivery of products/services and customer satisfaction.
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Conduct market research and competitor analysis to identify trends and opportunities for business growth.
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Prepare and deliver persuasive presentations and proposals to potential customers and clients.
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Follow up on leads, inquiries, and sales opportunities to convert prospects into customers.
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Maintain accurate customer records, track sales activities, and generate reports as needed.
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Provide exceptional customer service, promptly addressing inquiries, troubleshooting issues, and resolving concerns.