Business Customer Service Representative

Benefits:

Company parties

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Benefits/Perks

Opportunities for rapid pay increases based on demonstrated experience and the ability to quickly learn and effectively apply essential office skills.

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Medical, Vision and Dental Insurance

Job Summary

We are seeking a friendly and detail-oriented Customer Service Representative to join our septic company. In this role, you will be the first point of contact for customers, providing exceptional service through phone, email, and in-person interactions. Your responsibilities will include scheduling appointments, addressing customer inquiries, and assisting with billing and service-related questions.

The ideal candidate is organized, communicates effectively, and can handle customer concerns with professionalism. This position offers an excellent opportunity to be part of a growing company and contribute to delivering top-quality service to our clients.

Responsibilities

Answer incoming calls and respond to customer inquiries in a professional and courteous manner. Schedule and coordinate septic system inspections, maintenance, and service appointments. Provide accurate information about services, pricing, and timelines. Handle customer concerns, resolve issues when possible, and escalate complex complaints to management if needed. Maintain and update customer records, service histories, and billing information. Process payments, invoices, and assist with basic bookkeeping tasks. Communicate effectively with field technicians to ensure accurate scheduling and service delivery. Follow up with customers to confirm appointments and ensure satisfaction after service. Assist in preparing and sending customer reminders, quotes, and follow-up communications. Stay informed about company services, policies, and industry regulations.

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers

Excellent phone and verbal communication skills

Understanding of active listening techniques and multi-tasking skills

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively