Business Analyst Manager

About Firstsource

Firstsource is a specialized global business process management partner. We provide transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, and other diverse industries.

With an established presence in the US, the UK, India, Mexico, Australia, and the Philippines, we act as a trusted growth partner for leading global brands, including several Fortune 500 and FTSE 100 companies.

Job Summary

This role will support implementation, project management and people management specifically leading the team of healthcare business analysts that are accountable for creating Business requirements and act as a liaison between the Business Operations and Technology IT team for any new projects and improvements that help maximize the effectiveness of business outcomes. Prior experience of the US healthcare environment leading BAs, interpreting and creating requirements is important.

Required Education/Experience

Minimum of 5+ years of experience business process or data analysis experience, preferably in healthcare (i.e., documenting business process, gathering requirements).

Minimum of 5 years in a managerial role supporting integration, and projects in a Healthcare setting.

Demonstrated experience leading and managing offshore BA teams.

Bachelors degree in a related field or equivalent experience.

Advanced knowledge of Microsoft Applications, including Excel.

Ability to lead cross-functional teams and coordinate with multiple stakeholders to deliver high-quality solutions. Proven track record in managing testing efforts for configuration and software development initiatives.

Experience with HealthEdge HRP, HealthEdge Source, or HealthEdge GuidingCareRequired.

Ability to lead cross-functional teams and coordinate with multiple stakeholders

Excellent problem-solving skills and a strategic mindset to drive innovation and process improvement.

Familiarity with Agile/Scrum methodologies and project management tools.

Strong communication skills to effectively collaborate with technical and non-technical

Knowledge of data security, compliance, and regulatory standards

Responsibilities

Lead business initiatives through data analysis, identification, escalation and solving implementation barriers.

Interpret and guide BAs in the Business processes and Functional requirements end to end.

Identify and analyze user requirements, procedures, and problems to improve existing processes.

Perform detailed analysis on assigned projects, recommend potential business solutions and assist with implementation.

Recruit, mentor, and manage a team of business analysts and technical professionals, fostering their growth and performance.

Create an environment that promotes creativity, skill development, and continuous learning within the testing team.

Identify ways to enhance performance management and operational reports related to new business implementation processes.

Develop and incorporate organizational best practices into business applications.

Lead problem solving and coordination efforts between various business units.

Assist with formulating and updating departmental policies and procedures.

Firstsource participates in E-Verify and we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employees I-9 to confirm work authorization.

It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination.