Job Summary We are seeking an experienced Business Analyst with strong domain expertise in Property & Casualty (P&C) insurance, specifically within Commercial Lines.
The ideal candidate will have hands-on experience in application support and legacy system modernization, along with a deep understanding of underwriting and policy administration processes.
This role requires excellent communication and stakeholder management skills, along with a commitment to operational excellence and continuous improvement.
Key Responsibilities - Provide application support in the Property & Casualty insurance domain with a focus on Commercial Lines, including Workers†Compensation, Audit, Auto, General Liability, Property, and Packaged Policies.
- Leverage in-depth functional knowledge of underwriting and policy administration systems.
- Lead or contribute to legacy application sunset and modernization initiatives.
- Collaborate effectively with internal and external stakeholders, translating business needs into functional requirements.
- Engage and coordinate with regional teams while mentoring and guiding junior team members.
- Manage relationships with third-party service providers and internal teams.
- Ensure adherence to organizational procedures and policies.
- Identify and nurture the skills of team members to align with organizational goals.
- Demonstrate reliability and initiative while fostering a culture of customer service excellence.
- Maintain strong ownership and responsibility for delivering high-quality support and service.
Required Qualifications - 8+ years of hands-on experience in supporting applications within the P&C Commercial Lines insurance domain.
- Strong exposure to underwriting workflows and policy administration systems.
- Experience with legacy system modernization and decommissioning.
- Excellent communication skills and ability to interact with a diverse range of stakeholders.
- Experience managing support teams and third-party vendor relationships.
- Strong commitment to process adherence, service quality, and continuous improvement.
- Proven ability to work independently and inspire others through leadership and accountability.
Preferred Qualifications - Prior experience in a leadership or mentoring role.
- Demonstrated ability to communicate effectively in business terms across multiple disciplines.
- A proactive and adaptable mindset with a customer-centric approach.
Education: Bachelors Degree