Business Analyst

Salary: $60,851.44 - $79,094.29 Annually
Location : Mitigation Operations Center (M.O.C.) and IT Services, FL
Job Type: Full-Time
Job Number: 01116
Department: Information Technology Services
Opening Date: 04/29/2025
Closing Date: 5/20/2025 5:00 PM Eastern

Summary Objective
The purpose of this position is to use comprehensive knowledge and tools to analyze and deliver detailed business requirements, processes and functionality which results in process improvements while maximizing the impact of digital technology.

This class works independently, under limited supervision, reporting major activities through periodic meetings.

Essential Functions
The essential functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the class as necessary.

• Works closely with other Departments understanding, analyzing and interpreting business requirements and needs. Liaising with stakeholders to ensure that deliverables meet the needs of both internal departments and end users.
• Leads cross functional teams when seeking out new technology and software for the purpose of enhancing business processes, operations and information process flow.
• Ensures compatibility and interoperability of in-house computing systems.
• Coordinates and performs in-depth tests, including end user reviews, for modified and new systems and other post-implementation support.
• Provides orientation and training to end users for all modified and new application systems.
• Maintains ERP workflows that drives daily production.
• Provides technical application guidance and/or instruction to staff members.
• Contacts vendors in support of various application products.
• Guides team through functional area analysis using methodologies and tools such as process reengineering to improve organizational efficiency and effectiveness.
• Creates documentation and testing of the resulting process and using change management tools, assists with the transition.
• Maintains liaison with functional experts to insure continued process improvement.
• Develops and conducts related training to build and maintain a culture of continuous process improvement.
• Assists with the preparations of requirement analysis for new projects, for both systems and processes. Validate and prioritize requirements using research and customer insight to input data.
• Other duties as assigned to meet the business needs

Typical Qualifications

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

• Bachelor's Degree in Computer Science, Information Technology or related major.
• Two (2) years of experience in business process analysis, SME for applications and processes or an equivalent combination of education, training and experience.
• Must possess and maintain a valid state driver's license with an acceptable driving history.

Knowledge, Skills and Abilities, Work Environment and Work Hours

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to orient and train others on functional use. Understand and consider the relationship between related processes.
• Familiarity with Microsoft Office applications and personal computer tools a plus
• Knowledge of the principles, practices and techniques of project management and process improvement
• Knowledge in ERP Solutions (Central Square, ONESolution, Tyler, etc.) with an emphasis on: Finance and HR implementations
• Skilled in creating and maintaining application Workflows
• Skilled in use of the MCCI's Laserfiche application, a plus
• Ability to communicate effectively verbally and in writing
• Ability to prepare technical reports, analysis and documents
• Adaptable to changing environment and workload
• Ability to organize and manage multiple projects
• Ability to establish effective and cooperative working relationships
• Ability to translate & convey technical/functional requirements to all level personnel
• Ability to exercise good organizational and exhibit excellent customer service skills
• Knowledge of project mapping and change management process.
• Ability to deal effectively with the public, City officials, and other City employees.

PHYSICAL DEMANDS:
Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

• Performs sedentary work that involves walking or standing some of the time and involves exerting up to 50 pounds of force on a regular and recurring basis or sustained keyboard operations.

WORK ENVIRONMENT:
Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

• None.

WORK HOURS
Monday - Friday 8am- 5pm (May be required to work nights, weekends and holidays to meet the business needs of the City. May be required to work alternate hours, as necessary for the efficient operation of the department. Position may be designated as Essential by Department Director)

AMERICANS WITH DISABILITIES ACT COMPLIANCE
The City of Deerfield Beach is an Equal Opportunity Employer. ADA requires the City to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

ESSENTIAL SAFETY FUNCTIONS
It is the responsibility of each employee to comply with established policies, procedures and safe work practices. Each employee must follow safety training and instructions provided by their supervisor. Each employee must also properly wear and maintain all personal protective equipment required for their job. Finally, each employee must immediately report any unsafe work practices or unsafe conditions as well as any on-the-job injury or illnesses.
Every manager/supervisor is responsible for enforcing all safety rules and regulations. In addition, they are responsible for ensuring that a safe work environment is maintained, safe work practices are followed, and employees are properly trained.

EMERGENCY MANAGEMENT RESPONSIBILITIES
Note: During emergency conditions, all City employees are automatically considered emergency service workers. City employees are subject to being called to work in the event of a disaster, such as hurricane, or other emergency situations and are expected to perform emergency service duties as assigned.
The City of Deerfield Beach values the service veterans and their family members have given to our country and supports the hiring of returning service members and military spouses.
01

Which of the following best describes your highest level of education?

• Less than High School
• High School Diploma or Equivalent
• Some College
• Associate's Degree/Trade School/Certification
• Bachelor's Degree
• Master's Degree or higher

02

What is/was your major field of study? (Associate's degree or above)?

• Computer Science
• Information Technology
• Related Major
• N/A

03

This position requires a minimum of two (2) years of experience in business process analysis, SME for applications and processes or an equivalent combination of education and experience. Which of the following best describes your experience as indicated above? Your response must be validated by the information provided in the WORK EXPERIENCE section of your application and will be verified by Human Resources if selected.

• Less than 1 year
• More than 1 year but less than 2 years
• More than 2 years but less than 3
• More than 3 years but less than 4
• 4 years or more

04

Do you have knowledge in ERP Solutions (Central Square, ONESolution, Tyler, etc.) with an emphasis on: Finance and HR implementations?

• Yes
• No

05

Do you have possession of a valid Florida driver's license with an acceptable driving history? (must remain valid throughout employment)

• Yes
• No

06

Has your driver's license ever been suspended, cancelled or revoked for any reason in the past 7 years?

• Yes
• No

07

Have you previously applied to this or any other position with the City of Deerfield Beach?

• Yes
• No

08

If yes, please state the position(s) and dates applied.
09

Where did you hear about this job opportunity?

• LinkedIn
• Social Media
• Word of Mouth
• Other

Required Question