Business Analyst

Job Description

Insight Global is seeking an experienced Business Analyst to work remotely for one of our clients in the hospitality industry in Phoenix, Arizona. This person will be joining the Loyalty Team, and will serve as a crucial bridge between business stakeholders and technical teams, translating strategic objectives into actionable requirements and user stories.

Key Responsibilities

Partner with loyalty program stakeholders to gather, analyze, and document detailed business requirements.

Create comprehensive user stories and acceptance criteria for development teams.

Facilitate workshops and meetings to elicit requirements from cross-functional teams.

Map current and future state business processes related to the loyalty program.

Identify gaps between business needs and system capabilities.

Develop functional specifications and process flow documentation.

Support UAT activities and business readiness.

Manage requirements traceability throughout the project lifecycle.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to . The EEOC "Know Your Rights" Poster is available here .

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Skills and Requirements

Bachelor's degree in business, IT, or related field.

5+ years as a Business Analyst, preferably in hospitality or loyalty programs.

Proficient in Agile methodologies and writing user stories.

Excellent facilitation, communication, and presentation skills.

Ability to translate complex business needs into technical requirements.

Strong analytical and problem-solving skills.

Experience with requirements management tools (Jira, Office).

Understanding of loyalty program mechanics and customer engagement strategies. Knowledge of hotel operations and hospitality systems is highly desirable. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to .