Salary: $81,672.00 - $109,848.00 Annually
Location : Thurston County - Olympia, WA
Job Type: Full Time - Permanent
Remote Employment: Flexible/Hybrid
Job Number: 2025-WaTech-6
Department: Washington Technology Solutions
Division: SMD
Opening Date: 05/12/2025
Closing Date: 5/26/:59 PM Pacific
Salary Information: The high end of the salary range, Step M is typically a longevity step
Description Business Analyst (IT Business Analyst-Journey)
WaTech: A great place to work. As a Washington Technology Solutions (WaTech) employee, you will have a unique opportunity to help advance the latest IT technologies and practices used by state government to meet the needs of Washingtonians. Through teamwork, partnership, and collaboration WaTech works to transform public service through a connected government.
About the position This position sits within WaTech's Strategy and Management Division, which leads planning, performance, and operational excellence across the agency and drives statewide alignment with Washington's enterprise IT strategies. This position reports to the Assistant Director for Performance & Accountability.
As a
Business Analyst (BA), you'll play a vital role in ensuring WaTech's systems are efficient, secure, and aligned with how work actually gets done. You will lead business process analysis efforts and support configuration and optimization of key systems used by WaTech and its customer agencies. This position is responsible for customer journey mapping, identifying pain points, and recommending and implementing improvements using structured methodologies. It requires a strong understanding of both functional business processes and the technology solutions that support them. You'll also serve as the primary system administrator for selected enterprise platforms, partnering closely with technical teams, policy owners, and vendors to ensure systems are configured to meet user needs, data standards and agency priorities.
Duties Some of what to expect with this role: - Conduct customer journey mapping by facilitating user research, surveys and direct feedback sessions to understand the end-to-end experience of system users.
- Apply Lean Six Sigma's Define, Measure, Analyze, Improve, and Control (DMAIC) methodology to assess inefficiencies, identify root causes, and implement data-informed process improvements.
- Use targeted process interventions to improve efficiency and reduce risk; escalate more complex issues to senior-level business analysts as needed.
- Identify automation and workflow enhancements that reduce manual effort and improve service delivery; escalate challenging enhancements to senior-level analysts for evaluation.
- Evaluate the feasibility, impact and security considerations of proposed system features or enhancements. Ensure business rules, compliance requirements and operational workflows are accurately reflected in system design.
- Maintain an enhancement backlog and prioritize updates using an urgency-versus-impact matrix to ensure improvements align with business priorities.
- Use tools such as Power BI, Excel analytics, or system reporting dashboards to track KPIs, detect anomalies, and identify trends.
- Analyze interdependencies across business processes and systems to prevent downstream impacts during system or workflow changes.
- Develop and propose business cases for process changes or automation solutions, outlining benefits, risks, costs and return on investment (ROI).
- Coordinate system configurations, user roles, permissions and security settings to support system performance, data integrity and compliance with WaTech standards.
Qualifications Here's what we're looking for: - Eight years' experience in business analysis, supporting enterprise-wide technology solutions and optimizing business workflows.
- The total years of experience must include experience in at least threeof the following:
- Four years of experience coordinating enterprise system configurations, including role-based access control (RBAC), security settings, workflow automation and business rule implementation.
- Four years of experience conducting business process analysis and optimization using Business Process Model and Notation (BPMN), Lean Six Sigma's DMAIC methodology or similar frameworks.
- Four years of experience gathering and documenting system requirements, writing technical specifications, conducting impact analysis for system changes, and collaborating with IT teams and vendors to implement system enhancements and integrations.
- Four years of experience in user acceptance testing (UAT), including test plans, executing validation processes, and tracking defect resolution.
- The total years of experience must also be in at least two of the following:
- Two years of experience troubleshooting system issues, performing root cause analysis (RCA), and coordinating system updates or patches with IT teams and vendors.
- Two years of experience monitoring system performance and user engagement, identifying opportunities for continuous improvement, and developing structured performance reporting frameworks.
- Two years of experience implementing system adoption strategies, including training materials, facilitating end-user training, and monitoring system utilization metrics.
A bachelor's degree in information technology, business administration, computer science, or a related field can substitute for up to four years of experience.
Preference may be granted to applicants with the following: - Certification in Business Analysis (e.g., Certified Business Analysis Professional (CBAP) or PMI Professional in Business Analysis (PMI .
- Lean Six Sigma Green Belt or Black Belt certification.
- ITIL Foundations certification.
- Experience working with large-scale enterprise applications such as ERP, CRM, or case management systems.
- Experience supporting enterprise identity and access management (IAM) solutions or authentication frameworks.
- Experience with workflow automation platforms or low-code/no-code solutions.
- Experience leading process improvement initiatives in a government or highly regulated environment.
- Experience with data visualization tools such as Power BI, Tableau or similar platforms.
Supplemental Information Telework: This position is approved for telework. However, it requires the incumbent to be onsite in our Olympia, Washington office multiple times throughout the month to attend meetings, training and interactive sessions in person with WaTech's business partners.
We value diversity and different perspectives: WaTech is committed to providing equal access and opportunities to all qualified applicants and employees. We seek to attract and retain a diverse staff and welcome your experiences, perspectives and unique identity.
What WaTech offers: As an employee of WaTech, you'll have access to an outstanding that includes medical and dental plan options for you and your family, paid leave and holidays, retirement plan options and more.
While WaTech is headquartered in Olympia, Washington, which is near some of the country's most , we are able to offer many of our positions telework and flexible schedule options to help support a healthy work-life balance.
To learn more about WaTech, and what our employees enjoy about working here, please .
How to apply: Applications for this recruitment will be accepted electronically. Please select the large "apply" button at the top of this announcement. You may need to create a profile and account in Washington state's automated application system. We invite you to include your name and pronouns in your material to ensure we address you correctly throughout the application process.
To be considered for this position you will need to: - Submit a complete Online Application.
- Answer all required Supplemental Questions.
- Attach a Letter of Interest that addresses how your experience qualifies you for this role.
- Attach a Resume that clearly documents the work history, training, and education that makes you a viable and competitive candidate for this position.
- Attach a separate document with at least Three Professional References. This should include: Reference name, nature of the relationship (i.e. company and supervisor, coworker, etc.), phone number, and email. References should be individuals you have worked with in the past five years, if possible, and include at least one current, or most recent supervisor. We will not conduct reference checks without your signed release.
Note: Applications without the requested information identified above or containing supplemental question responses with comments such as "see resume" may lead to your application being disqualified from consideration.
Applicants wishing to claim Veterans Preference should attach a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs to their application. (Please redact any personally identifiable data such as social security number prior to submittal.)
Conditions of employment: This position requires a background check . click apply for full job details