Business Analyst

Description:

Role

• The Business Analyst will be responsible for leading the business and functional requirements definition for Policy / Billing / Claims administration as well as downstream systems and reporting.

• The business analyst will also be responsible for planning and facilitating user acceptance testing and managing business relationships.

• The role requires up to 30% travel to client sites.

Responsibilities

• Lead requirements definition for complex projects and multi-year initiatives.

• Identify and translate business needs into clearly defined requirements, and create documentation inclusive of business use cases, process flows, data flows, traceability matrices and report mock-ups.

• Plan, facilitate, and conduct requirements gathering sessions, meetings, and presentations.

• Lead review sessions for completed business/functional requirements with key business users focused on gaining consensus and final business approval.

• Build strong relationships within the business units and support functions to understand the business needs.

• Collaborate with development and testing teams to provide subject matter expertise, ensure that out of the box functionality is leveraged and assist in troubleshooting and resolving issues.

• Ensure that proposed solutions are focused on improving efficiency and effectiveness of the business processes, and are consistent across products where possible.

• Participate in the development and planning of the User Acceptance Testing activities, including test plans and scripts, based on requirements.

• Facilitate UAT execution phase and work with project manager to obtain user acceptance test signoff.

• Travel as required, approximately 30%.

Must Have's

• Relevant Business analysis experience in the Commercial Property & Casualty insurance industry.

• Strong technology experience with policy /billing / claims administration solutions.

• Experience with prior P&C COTS product strongly preferred.

• Experienced with Agile SCRUM methodology and business analysis methodologies; working knowledge of business analysis documentation standards.

• Hands-on experience writing user stories is required.

• Knowledge and experience leveraging both IT solutions and business process improvements.

• Experience operating and interfacing with business management, including negotiation and presentation skills.

• Proven track record of creating clear, concise deliverables that reflect a deep understanding of business needs and the out of the box software functionality.

• Excellent problem-solving and analytical skills.

• Experience working with in a regulatory reporting environment, i.e. ISO Rates, Rules and Forms

Experience Requirements

• Excellent communication skills, both written and verbal. Understands communication channels and escalates appropriately.

• Must be proficient with process modeling tools (e.g., Visio). Experience with other visualization tools is beneficial.

• Strong initiative; able to self-manage. Comfortable with ambiguity and able to work through it to get the right things done.

• Must be able to see tasks through to completion without significant guidance.

• Personal time management skills and ability to meet individual and team deadlines.

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Education

• B.A / B.S degree

• Certified Business Analyst Professional (CBAP) is a plus

• Insurance Certification, i.e. CPCU a Plus

Notes( if any)

• Experience working at large/Tier 1 Property & Casualty insurers is desirable