Business Analyst

The Business Analyst will facilitate assigned projects by serving as a liaison between customers, business owners, users, and developers, setting and communicating goals, gathering and defining requirements, and evaluating and refining results.

Please note this is a hybrid position where weekly ONSITE work will be required out of our Edina, MN office

Primary Responsibilities:

• Collaborates with business staff to thoroughly understand the needs to be supported by the information systems and technology

• Document business requirements and coordinate and perform testing of system modifications

• Determines how changes to client or market requirements will affect the business and systems

• Provides recommendations regarding the evolution of the system

• Responds to inquiries and provides advice to business owners regarding current and potential system inputs, processes, and outputs

• Negotiates plans and timeframes, ensuring that business owners understand the anticipated result

• Develops, documents and communicates detailed specifications for implementation and ongoing operations, including expected test results

• Produces reports, timelines, and graphics to communicate expectations and progress to business owners, management, customers, and other relevant parties

• Collaborates with the Product Managers and Operations to ensure the needs of the client have been met

• Researches and analyzes the nature, effect, and results of system difficulties

• Satisfies data sampling, project analysis, testing verification, and other user requests from existing client databases

• Acts as liaison with Information Technology and/or outside vendors to support relevant systems

• Maintains current understanding of industry standards, trends, and best practices through industry and other professional networks

Requirements and Qualifications:

• Minimum 5 years in the benefits administration field or working in membership or billing at a medical insurer or other membership-based insurer

• Excellent verbal and written communication skills

• Extremely proficient in Microsoft Office Suite

• Extremely organized with great attention to detail

• Excellent management skills with the ability to lead, facilitate, motivate, and organize

• Ability to adapt to change

• Excellent customer service skills

• Ability to learn quickly and to creatively solve new problems

• Ability to negotiate and settle differences quickly and peacefully

• Ability to act as a team player

• Experience with user interface design

• Bachelor's degree in Business or a related field (technology, data science, statistics, etc.)

Work Location/Schedule: On site in Minneapolis-based office or off site at home office. Monday-Friday day shift

Benefits: Medical, Dental, Vision, Basic & Voluntary Life/AD&D Insurance, STD, LTD, HSA and 401(k) plan