Business Analyst

Title: Business Analyst
Location: Mason OH - Hybrid (in office 2 days a week: Tuesday & Wednesday)
Duration: 6 month(s) - Temp to Perm position
Work Hours: 8:30 - 5:00

In general, these analysts will provide detailed analysis of our performance using a variety of data sources. Once KPIs and targets are learned, they will use this to provide insight into key trends on performance, demand drivers, cost implications, and opportunities.

General Responsibilities:

• Analyze complex data, identifying anomalies

• Deliver analytical reporting, recommending enhancement solutions for efficiency where appropriate

• Ensure accurate documentation of data elements, reports, and processes/procedures

• Follow processes and protocols for ensuring quality reporting and analysis

• Identify ways to ensure data integrity and validate reporting results to deliver a high degree of confidence in the final outcome

• Perform ad hoc analysis as needed, support special projects, and UAT as assigned

Qualifications:

• Bachelor's degree in Analytics or Mathematics (or 5+ years of relevant work experience in business, statistical or data analysis)

• Proficiency in using Microsoft Excel

• Proficiency in using Microsoft SQL

• Ability to assimilate facts/data from various sources & develop analysis that provide key business insight

• Ability to identify obstacles and develop solutions

• Strong organizational and time management

• Effective communicator - written and verbal

• Self-accountability with high standards of personal performance

• Proper general business acumen and professional maturity

Nice to haves:

• Knowledge of Business Objects

• Call Center/ Sales Center Data Knowledge