IDR is seeking a dedicated and proactive
Business Analyst to join one of our esteemed clients in
Lubbock, TX. Position Overview/Responsibilities for the Business Analyst: The IT Business Analyst III will help this client understand and improve how departments work. This person acts as a bridge between IT and other departments, making sure technology solutions match what the business needs.
Required Skills for Business Analyst: - Bachelors degree in Business, Computer Science, MIS or similar field and 3 - 5 years of related experience.
- Experience with business process analysis, including journey mapping and workflow creation. Able to turn business needs into clear, useful documents for implementation teams.
- Process improvement skills with the ability to analyze workflows, identify bottlenecks, and use reports to drive continuous improvement in ITSM processes.
- Knowledge within ServiceNow, especially for tracking, monitoring, and reporting service desk activities.
What's in it for you? - Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more.
- Opportunity to get in with an industry leading organization
- Close-knit and team-oriented culture
Why IDR? - 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing Client and Talent Award winner 11 years in a row