Business Analyst

Jacksonville, Florida

Citizens Property Insurance
Apply for this Job
Job Description

JOB SUMMARY

The Business Analyst Intermediate is responsible for creating business requirements documents for reporting and systems development projects, production reporting, special projects, and other systems project related tasks. This includes, but is not limited to, collection of business requirements from users, creation of related requirements documents, or reports, project management, leading or assisting with user acceptance testing activity, providing user support, systems training for departmental users. This position is an on-site role, employees must live within a 50-mile radius of Citizens' Jacksonville, FL or Tallahassee, FL office. Visa sponsorship is not available.

ESSENTIAL FUNCTIONS
  • Models ethical behavior and executes job responsibilities in accordance with Citizen's core values, ethics, and information protection policies.
  • Collaborates with stakeholders and project team members on small- to large-scale projects which impact business users, processes, and systems to identify business needs and solutions, weight opportunities based on estimated business value, and to establish scope.
  • Facilitates or participates in collaboration activities with both business and technical stakeholders to engineer requirements (e.g., business, functional, non-functional, and data requirements) while ensuring compliance with corporate standards and develop flow diagrams, use cases, user stories, and other forms of business documentation used to express business needs.
  • Responds to production support issues by performing initial triage and analysis, providing end-user support including documenting workarounds and, if necessary, escalating to IT and notifying impacted parties.
  • Assists with the development of test plans and strategies, the coordination of testing events, and the execution of test cases in support of changes to business systems.
  • Evaluates investment opportunities and establishes evaluation plans and techniques for assessing the results of each post-implementation. Reports on findings and makes change recommendations if necessary.
  • Creates or participates in the development of materials used to facilitate the adoption of change by end users including policies and procedures; operating procedures; business processes; training materials, job aids and communications.
  • Provides mentoring and leadership to Business Analysts community members as needed and assists in the development of both corporate and departmental policies, procedures, practices, methods, and standards.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
  • Applied knowledge of practices, principles, and common business processes associated with financial services.
  • Strong grasp of technology and how it plays a role in business processes.
  • Applied knowledge of information technology and information system development.
  • Applied knowledge of Microsoft Office products, primarily Project, Word, Excel, PowerPoint, and Visio.
  • Applied knowledge of administering configurable business systems, including management of system-based business rules, workflow, and processing logic.
  • Knowledge of project management processes and tools.
  • Strong applied knowledge of system development methodologies, primarily Agile and Waterfall.
  • Ability to establish attainable goals, objectives, and work plans while working both independently and in team-based, highly-collaborative environments.
  • Ability to engineer requirements using templates or tools in a manner that is well-organized and understandable to both business and technical audiences.
  • Strong interpersonal skills, including verbal, written, facilitation, mediation, negotiation, collaboration, and presentation skills, as well as the ability to communicate effectively with individuals at all levels of the organization.
  • Ability to develop insight into current business performance for the purpose of identifying improvement opportunity candidates using business analytics such as data and statistical analysis.
  • Ability to organize material, analyze a wide variety of facts, and develop appropriate recommendations.
  • Strong ability to solve problems through analytical approaches.
  • Ability to work on multiple projects and tasks concurrently, adapt to change effectively, and adhere to timelines within a fast-paced, changing environment.
REQUIRED EDUCATION AND EXPERIENCE
  • High School Diploma
  • Bachelor's Degree OR 3 years relevant experience, OR a combination of college education and relevant experience equivalent to 3 years.
  • 4 or more years of demonstrated experience in the fields of business analysis or business systems analysis delivering business system and process changes to include one (1) or more years of financial services experience.
PREFERRED QUALIFICATIONS
  • Bachelor's degree in risk management and insurance, Business or Business Systems.
  • Four (4) or more years of project team experience delivering changes to business systems and processes.
  • Four (4) or more years of business analyst or business systems analyst experience in the property and casualty insurance industry.
  • Experience with web-based application development and support.
  • Property & Casualty Insurance experience within one or more operational business units (i.e. Accounting, Agency, Call Centers, Claims, Product Development, and Underwriting).
  • Experience with Citizens systems
  • Experience working in an Agile environment applying Lean Agile practices and principles (e.g., Kanban, Scrum, SAFe)
  • Advanced applied knowledge of Microsoft Office products, primarily Project, Word, Excel, PowerPoint, and Visio.
  • Strongly Prefer Policy Center Experience, Production Support and/or Help Desk Support
PHYSICAL REQUIREMENTS
  • Frequent: Stationary position, communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information, Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess
  • Occasional: Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position, Move, Traverse, Travel

Visa sponsorship is not available for this position.
Relocation assistance is available for this position.

About Us

Searching for a place to make your mark? Every great team depends on the individual contributions of its members - the skills, talents, and the passion that each team member brings. At Citizens, we're building a workforce of top achievers committed to our company's mission and vision. Our company values the knowledge that comes from experienced and dedicated individuals with a variety of backgrounds, in or out of insurance.

Citizens' mission is to serve the people of Florida as the state's insurer of last resort, and as an innovative thought leader focused on promoting a healthy property insurance market. We stand proudly by our values of being Committed, Accountable, Responsive and Empowered.

At Citizens, we are a team of dedicated, service-minded professionals committed to our policyholders. Come achieve and maximize your potential with us.

About the Team

We offer unlimited career potential, excellent training and development opportunities, and a structured Career Development program to explore future roles of interest while growing and developing in your existing role.

Citizens offers a competitive compensation and benefits package that includes comprehensive medical/dental, Retirement Savings Plan, Vacation and Sick Time, EAP, Tuition Reimbursement, Community Service and much more.

• Retirement savings plan with a generous company match

• Medical, dental and vision coverage

• Company Paid employee basic life insurance and short-term disability.

• Generous paid time off: vacation, sick and holiday leave

• Employee Assistance and Wellness Programs

• Tuition reimbursement

• Professional and leadership development opportunities

• Company Paid Parking

• Employee recognition programs

• Relocation assistance (where applicable)

• Community and volunteering opportunities

• Casual dress

Citizens is proud to be an Equal Opportunity Employer.
Date Posted: 28 April 2025
Apply for this Job