The Global Incentive Operations team is responsible for the completion and accuracy of order to commission quota retirement process in our Salesforce application. The team owns the ongoing attainment and associated operations for our indirect sales teams. In this role, one must be capable of providing guidance on resolution while adhering to policies and process. This role is critical to our monthly and quarterly commission processes and is an outstanding opportunity to work with our Global Revenue Operations Team in the process of order based commission crediting.
Responsibilities and Duties - Manage the monthly commission process for our indirect sales teams. This includes understanding and applying the commission plan, ensuring commissions calculations comply with the plan and managing exception requests.
- Resolve case inquiries and be a trusted advisor to our sales team. Frequent communication with the sales organization via commission cases and/or Slack. Process corrections and adjustments as they arise.
- Be the trusted partner for all upstream and downstream business functions. Support projects to promote sales enablement, SOX readiness, systems integrations and over process efficiencies in supporting the global sales organizations.
- Create policy and process changes while ensuring proper documentation.
- Understand data models, related objects and sales order processes within Salesforce to be able to analyze gaps and implement processes based on existing functionality.
Qualifications - Bachelor Degree in Business, Accounting or related field, and/or 2+ years relevant work experience
- Strong skills in use of order management or similar systems, preferably previous experience in a CRM environment
- Strong problem solving and strong critical thinking skills, the ability to connect the dots
- Communicates effectively across functional groups
- Strong analytical, written and oral communication skills; detail and process-oriented
- Works well independently and as a strong team player
- Responsive to tight deadlines and ability to prioritize appropriately
- Ability to work in a dynamic and fast paced environment
Skills Required - Google Sheets: Advanced
- Google Slides: Advanced
- Microsoft Excel: Advanced
- Slack: Basic
- Documentation: Basic
- Salesforce Reports & Dashboards: Intermediate
Nice to Have Skills - Incentive Compensation Management tool (e.g., Xactly, Callidus, Varicent, etc.)
- Tableau: Basic
- SQL