Job Title: Business Analyst Job Type: Contract - 12 Months Contract Job Location: Houston, TX 77002 Hybrid role: 1 day onsite, 4 days remote/weekOverview: The Analyst position within Retail Operations involves monitoring and executing day-to-day workflow activities, managing medium to complex exception handling activities, and meeting service level agreements with internal and external customers. The Analyst must become a subject matter expert in assigned business function areas, spending the majority of their time reconciling utility payments with customer invoicing. An Accounting background is preferred. The Analyst will directly collaborate with team members, project groups, Information Technology, and cross-functional teams to support changing business needs.
Work Schedule & Environment: - Able to work an 8:00 AM to 5:00 PM schedule, Monday through Friday
- Hybrid role: remote with at least 1 in-office day per week
- Home office space with limited distractions
- Office equipment required: at least 2 monitors, keyboard, mouse, headset, webcam
Skills & Qualifications: - Experienced with CRM systems
- Proficient in Microsoft Office programs such as Excel and Word
- SQL experience (preferred but not required)
- Strong written and verbal communication skills
- Ability to work collaboratively with teammates and independently
- Keen attention to detail
- Intermediate or advanced analysis and critical thinking skills
- Experience with issue resolution
- Strong time management and prioritization skills
- Adaptable to process or systems changes
- Ability to provide a positive service experience to internal and external stakeholders
General Attributes: - Takes initiative
- Flexible and willing
- Maintains a positive attitude
Preferred Experience: - EDI (Electronic Data Interchange)
- Accounting
- Payment Reconciliation
ET PB01