We are seeking a dynamic and detail-oriented Business Analyst to support the implementation of projects and product teams, with a focus on Microsoft Azure / D365. This role requires a creative, self-motivated professional with strong analytical, technical, and communication skills to drive continuous improvement in our Vehicle Processing, Parts Distribution, and Transportation functions.
Key Responsibilities - Establish and maintain strong relationships with corporate stakeholders, analyzing business processes, system capabilities, customization, integration, and process design.
- Conduct requirements gathering and clarifications with technical teams using agile methodologies.
- Collaborate with implementation partners to ensure seamless go-lives for project and product teams.
- Support internal teams in implementing features for Supply Chain operations, including workflows, automation, data imports/exports, and process optimizations.
- Act as a liaison between business owners and technical teams to ensure business needs and priorities are well understood.
- Ensure adherence to IT standards, processes, and methodologies, including QA, PMLC, and SDLC best practices.
- Serve as a subject matter expert on application design, feature optimization, scalability, user experience, visualization, and data integrity.
- Design and develop BI reports and dashboards that provide actionable insights.
- Manage and maintain clean, accurate, and analysis-ready datasets.
- Collaborate with stakeholders-including business analysts, project managers, and data scientists-to understand data needs and deliver effective solutions.
- Ensure data accuracy and reliability in dashboards and reports.
Technical Skills & Qualifications - 5+ years of experience as a Business Analyst working on projects or product teams, primarily in an agile environment.
- 3+ years of experience in supply chain and/or logistics.
- Hands-on experience with end-to-end implementation projects, covering design, configuration, testing, training, cutover, and reporting.
- Strong background in agile methodologies, preferably SAFe.
- Experience in functional design, system configuration, and process alignment.
- Proven ability to deliver business analysis and system development/configuration for process improvements.
- Understanding of software and systems development life cycles (SDLC).
- Ability to perform both Business and Data Analysis within projects and product teams.
- Strong research skills, including navigating systems/solutions and querying relational and NoSQL databases.
- Experience creating Business Requirement Documents (BRDs) and collaborating with QA teams to develop test cases.
- Ability to produce Standard Operating Procedures (SOPs) and drive adoption among business and IT users.
- Comfortable navigating both Mainframe and Distributed systems with minimal training.
- Strong troubleshooting and issue resolution skills, including coordinating resolution efforts between business and IT teams.
- Preferred: Hands-on experience with Azure Power Platform (Power Automate, Power BI).
- Preferred: Working knowledge of Vehicle Processing and Parts Distribution warehousing.
Additional Qualifications - BS/BA/MBA Degree in a related field.
- Microsoft Certification in Power BI and/or Power Platform (Preferred).
- Excellent interpersonal, verbal, written, and presentation skills.
- Fast learner with an entrepreneurial mindset and strong problem-solving skills.
- Ability to manage time effectively and adapt quickly to changing priorities.
- Must be willing to work on-site at our Vehicle Processing Centers in Jacksonville, FL multiple days per week.
- Willing to participate in an on-call rotation and support nightly or weekend validations for Vehicle Processing and Parts-related applications.
Additional Information for Suppliers Candidates must be local to Jacksonville, FL and willing to: - Participate in the rotational on-call schedule.
- Occasionally visit the office during nightly or weekend checkouts for application validation.