Your Role
The Transformation, Operations and Customer Experience team delivers operational excellence, continuous improvement, and transformative evolution that provides members, providers, and partners with quality outcomes and sustainable affordability. The Business Analyst Experienced will report to the Strategic Planning and Performance, Director. In this role you will track and manage the transformation and operations key performance metrics and drive results through cross-functional partnerships
Your Work
In this role, you will:
- Provide analytical support through the analysis and interpretation of data in support of cross-functional business operations
- Develop, prepare and analyze reports for management review, and present to various levels of management
- Define business requirements and provide analysis to increase operational efficiency
- Analyze actual results against plan and forecast and recommend interventions where appropriate
- Provide analytical support for multiple, complex cross-functional projects simultaneously; establish work plans and timelines
- Organizes the interdepartmental activities ensuring completion of projects within the program are on schedule and within budget.
- Responsible for monitoring of complex programs spanning across business areas which encompass multiple projects, initiatives, and where analysis requires evaluation of intangible variance factors
- Works cross functionally to ensure the work performed by the Transformation, Operations and Customer Experience team is aligned to short-term and long-term planning objectives
- Manage the Transformation, Operations and Customer Experience SharePoint site
Your Knowledge and Experience
- Requires a bachelor's degree or equivalent experience
- Requires at least 3 years of prior relevant experience
- Requires at least 3 years of Finance experience
- Requires excellent verbal and written communication, including ability to provide quality reporting at a level appropriate for Senior Leadership and Board of Directors
- Requires ability to influence and gain alignment cross-functionally
- Requires excellent Microsoft Excel skills