Office of Family Assistance The Office of Family Assistance (OFA) oversees cash and food assistance programs, work support programs for recipients of cash and food assistance, and refugee programs. Learn more about the office by visiting the Office of Family Assistance webpage .
What You'll Do Under general supervision, you'll help support and improve the Ohio Benefits system, which handles public assistance programs like Temporary Assistance for Needy Families (TANF), Food Assistance, and Ohio Works First. You'll work closely with IT staff, county agencies, and other partners to make sure the system meets user needs, follows the rules, and runs smoothly. Th e final candidate selected for this position will perform the following duties:
Requirements & Design Review: - Help define what the system needs to do based on program rules and laws
- Review technical documents to make sure they align with program goals and user needs
System Testing & Implementation: - Create and run tests to make sure system changes work as expected
- Test how the system handles real-life user scenarios
- Support the transition from old systems to new ones
- Help users understand how to use the new system
Technical Support & Troubleshooting: - Answer questions and solve problems from system users
- Figure out whether issues are caused by the system, users, or outside vendors
- Work with IT teams and vendors to resolve technical problems
User Communication & Training: - Write user guides and training materials
- Lead workshops or training sessions on new or updated procedures
- Train external partners like banks and processors on how to interact with the system
Program Compliance & Monitoring: - Make sure the system and users are following federal and state rules
- Monitor county agencies to ensure they use the system correctly
- Suggest improvements to keep the system effective and up-to-date
Data & Reporting: - Collect and analyze data on system issues
- Report problems and suggest fixes
- Help ensure accurate reporting of public assistance program data
Collaboration & Policy Input: - Work with other state departments, contractors, vendors, and local agencies
- Provide input on how new rules or changes to the law should be built into the system
- Stay up to date with changes in public assistance policies and adjust technical support accordingly
Other Duties: - Attend staff meetings, conferences, and training sessions
- Work on special projects as needed
- Maintain clear documentation, records, and reports
Schedule: Monday - Friday, 8:00 am - 5:00 pm.
Position Number: .
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees . For a list of all the State of Ohio Benefits, visit our Total Rewards website . Our benefits package includes:
- Medical Coverage
- Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
- Childbirth, Adoption, and Foster Care leave
- Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
- Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )
Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
Qualifications The ideal candidate, at minimum, must have the following:
- Completion of undergraduate core coursework or 2 years exp. in social or behavioral science, pre-medicine, business administration, public administration, human services as defined in series purpose, or comparable field (note: this required education and/or experience shall not be applied to satisfy the following),
AND - For Ohio Benefits System positions, requires 24 mos. recent exp. (i.e., within past 5 years) in delivery of human services that included explaining & applying public assistance laws, policies & procedures mandated by Ohio Department of Job & Family Services & using Ohio Benefits; 6 mos. trg. or 6 mos. exp. in operating personal computer & using Microsoft Office system software, that is Microsoft Word, Excel, Power Point, or like software package.
Necessary Skills: - Data Analysis
- Problem Solving and technical support
- Policy implementation
- Program Design and Implementation
Tips For Your Application When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.
Pay Information T his position is in the State of Ohio's SEIU/1199 Pay Range 13. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $33.45 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.
Pay Range 13 Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Hourly $33.45
$35.07
$36.83
$38.58
$40.47
$42.48
$44.55
$46.79
Annual $69,576
$72,946
$76,606
$80,246
$84,178
$88,358
$92,664
$97,323
Months of Employment At Hire
6 months
18 months
30 months
42 months
54 Months
66 Months
78 Months
Telework & Work-From-Home All positions at ODJFS are in-office positions. We are currently migrating from remote work to in-office work. Should you be invited for an interview or assessment, please inquire at that time if this is an in-office position or a currently/temporarily remote position.