Business Analyst

Job Title: Business Analyst
Assignment Type: 7-month contract to hire
Location: 100 Connell Drive Berkeley Heights New Jersey (Fully Onsite)

Summary of Position:
Need assistance with Accel Network only customer disputes related to card not present transactions. This helps mitigate claims against Client for large issuers that are connected to Accel Network but do not use Client for issuer processing. We are building a comprehensive Client Debit Network solution that will be rolled out in late 2025. For the rest of 2025, we need assistance with a semi-manual process.
There is a $650k risk each month - those are claims that cannot be completed by the issuers due to lack of access to documentation. This position will provide the documentation from merchants to the issuer as the information is provided in response to the issuer submitted disputes.
This individual will also assist with other disputes related arbitration items as well as other back-office functions related to the debit network business.

Job Description:
What does a successful Business Operations Analyst do:
Client owned and operated debit payments networks provide funds access to cardholders across the U.S. at merchant and ATM locations. In some cases, cardholders dispute debit card transactions through their financial institutions. Those financial institutions then utilize the tools of the debit network to submit the disputes to merchants and the merchants respond with documentation to substantiate their positions.

What you will do:
Primarily focused on supporting the disputes process for certain Network transactions.
Tracking, follow-up and communication on a daily basis with customers. Customers include the financial institutions, merchants, merchant processors and other internal Client groups.
Assist with pre-arbitration and arbitration cardholder dispute cases as well as other Network back-office functions.
This is an entry level position that provides the candidate with an opportunity to learn more about debit payments in the United States; and subsequently increase responsibilities on the Network team.

What you will need to have:
3-5 years of an equivalent combination of educational background, related experience and/or military experience
3 years' experience Microsoft Excel
Strong organization and attention to detail required

What would be great to have:
Process oriented
Communication skills and ability to speak with customers at a manager or director level.
Cardholder debit dispute experience is a plus