Business Analyst I

Title: Business Analyst I
Location: Houston TX - Onsite
Contract: 6 Months and Possibility of Extension

Have Skill (Top 3):

• Communication, phone skills, customer service
• Self-starter, demonstrates initiative and works under minimal supervision; analytical/attention to details, ability to meet deadlines, MS Office

• Demonstrated skill in project management, including planning, organizing, and coordinating work assignments to effectively meet tight and/or multiple deadlines, handling multiple tasks simultaneously, and in managing
conflicting priorities and demands

Responsibilities

• Audits the Coupa supplier changes and reviews transactions for compliance with established policies and procedures on an as needed basis.

• Must be comfortable with calling suppliers, establishing trust, and ensuring suppliers follow up on requested information to ensure suppliers receive payment, and/or update their data information as requested.

• Responds to internal or external issues and resolves, tracking the resolution

• Monitors overall workflow to ensure timely completion of projects and daily work requirements and meets defined customer service level agreements

• Assists with special projects within assigned department or as part of cross-functional teams as required or assigned.

• Recommends changes, updates, and processes for continuous improvement in areas of expertise.

• Meets established daily/weekly metrics

• Resolves issues arising from internal department functions, or as brought forth by internal or external customers.

• Tracks issues to resolution within department and in partnership with other groups.

• Assists with special projects within assigned department or as part of cross-functional teams as required or assigned.

Prior applicable job experience:
•

• Demonstrated skills in Customer Service; Issue Resolution; Time Management

Please describe what the system or business function that this individual will be supporting, designing, or developing?

• Coupa
• Oracle
• Service Now
• Outlook
•

• Concur Please list programs, software, tools, or systems this resource will use.
•

• May require intermediate skills in Microsoft Office Suite as well as general business and/or accounting systems and subject matter knowledge applicable to the department assigned.

• This knowledge may include, but not be limited, basic accounting processes and procedures, project management, training within areas of expertise, and strong analytical skills and communication skills.