Job title - Business Analyst/Customer Service
Hybrid role - 2.5 days per week required in office
Duration - 6 months contract
Desired Start Date - 5/19/2025
Work Location: Collegeville, PA 19426
Request ID 33643-1
Interview Process:
1. How many rounds? One
2. Individual/Panel: Panel of 3
3. Onsite/Teams Onsite Job Description: Position summary:
- Manage direct customer account data for client's pharmaceutical customers in US and Puerto Rico to ensure compliance with federal and state requirements.
- Business Analysts review all incoming customer account creation and change requests, validate licensing, and determine what (if any) additional requirements are needed to comply with regulatory requirements and client's policies. In addition, Business Analysts assign trade classification to customer accounts, which drives customer invoice terms, discounts, taxes, eligibility for contract pricing, and may control access to specified products.
Education and experience:
- High school diploma required.
- Bachelor's degree preferred.
Technical skills requirements:
- SAP and Microsoft office, internet navigation, industry knowledge regarding customer classification and functionality preferred.
Hard (required) Skills:
1. SAP/ customer master.
2. Data Entry.
3. bility to navigate the websites/internet.
Soft/Preferred Skills
1. Excel.
2. Good Written and Verbal communication.
3. Change agile.
Position responsibilities:
- Create and maintain customers within their appropriate sales organization and company area to ensure accurate revenue data in downstream financials.
- Requires perform due diligence research including a comprehensive search of internal and external databases to determine and verify account's primary business activity to assign the appropriate trade class.
Organizational relationships:
Physical position requirements:
- Sitting and working on computer for long periods.
- Communicate w/customers via phone and computer.
- Minimal lifting 25lbs or less.