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Job Summary:
- Collaborate with stakeholders across various departments to understand business needs, objectives, and challenges.
- Gather, document, and analyze business requirements using a variety of techniques including: interviews, workshops, surveys, and workflow analysis.
- Translate business requirements into clear, detailed functional and non-functional specifications, user stories, and use cases for technical teams.
- Work closely with Salesforce developers, custom application developers, and other technical teams to design, develop, test, and implement solutions.
- Analyze, document, and improve business processes related to Salesforce and other systems.
- Identify opportunities to streamline processes, improve efficiency, and enhance user experience.
- Participate in system testing, including creating test plans, executing test cases, and managing user acceptance testing (UAT).
- Provide ongoing support to end-users, including troubleshooting issues, answering questions, and providing training.
- Evaluate & recommend 3rd party applications & integrations to support business needs.
- Facilitate communication and collaboration between business stakeholders and technical teams.
Candidate Requirements:
- Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field - Required.
- 3-5 years' experience in a Business Analyst role; preferably in the construction industry.
- Experience with CRM platforms (i.e.: Salesforce) - Highly Preferred.
- Experience with 3rd party application integration.
- Proficiency in business process analysis, requirements gathering, and documentation techniques.
- Strong communication (written and verbal) and interpersonal skills.
- Understanding of database concepts and data management.
Date Posted: 07 June 2025
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