Business Analyst and Project Manager

This role is key for PROtect as we continue to drive competitive differentiation through the application of technology to drive operational efficiency and client benefit.

The role will define, lead and manage a collection of technology projects within the Strategic Software and Technology department. Projects will span across all business functions and may include applications such as Salesforce / FieldFX, Vinyl (low code app builder), SHIELD (in-house built web / mobile app), and Microsoft Fabric (data analytics infrastructure).

The role will work closely with the internal and external developers and our internal users who include operations management and accounting leadership.

Essential Functions

1. Interview and interact with end users to collect and document their requirements

2. Act as the liason between the end users and development staff

3. Lead the creation of a project plan and its execution through all stages of the project development lifecycle.

4. Test solution to confirm it meets stated objectives

5. Coordinate end user acceptance testing

6. Build documentation and training resources to foster end user adoption

7. Provide regular updates to stakeholders and senior management on project progress, issues and changes.

8. Assist with the collection and organization of information for periodic executive technology roadmap review meetings.

9. Update and refresh the Support services (or Technology) section of PROtect Connect

10. Other duties as assigned.

Requirements

Education/Certification:

Bachelor degree in Business Administration, Computer Science, Information Technology or a related field.

Required Knowledge & Experience:

5 years prior systems / business management experience

Prior experience with systems integration / implementation

Excellent knowledge of Microsoft Office Suite required.

Experience with project management software

Skills/Abilities:

Excellent written and verbal communication skills.

Must be able to multi-task, maintain organization, and operate in a fluid and fast paced environment.

Critical Thinking - Use logic and reason to identify the strengths and weaknesses of alternative solution, conclusion or approaches to problems.

Sound reasoning and decision making skills.

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

Talking: Ability to speak effectively and communicate clearly.

Average Hearing: Ability to hear average conversations.

Repetitive Motion: The employee is regularly required to type throughout the day as well as stand, sit, bend, kneel, squat, and walk for long periods of time.

Finger Dexterity: The employee is regularly required to use hands to type and maneuver a mouse.

Average VisION: Specific vision abilities required by the job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Physical Strength: The employee must occasionally lift and/or move up to 10 pounds (unassisted).

WORKING CONDITIONS

This position primarily works in an office environment; however, has potential for varied environments that may include off premise work and travel. Constant interaction with co-workers, customers, vendors, and general public.

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

Reasoning Ability: Ability to deal with a variety of variables under only limited standardization.

Mathematics Ability: Ability to add, subtract, multiply, and divide in all units of measure using whole numbers and common fractions.

Language Ability: Ability to read, analyze, and interpret documents. Ability to communicate clearly.

INTENT AND FUNCTION OF JOB DESCRIPTIONS

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system.

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

Salary Description

$85,000 - $130,000