Business Analysis & Servicenow Expert

Position Overview

This position requires a resource with expertise in ServiceNow , senior-level business analysis skills , a working knowledge of ITIL , and the flexibility to pivot between projects as assigned .

Roles and Responsibilities

The resource will be responsible for the following key tasks:
Documentation & Analysis:
Create and update business and functional requirement documents to support various implementation efforts.
Develop and maintain business workflow processes to enhance operational efficiency.
Project Support & Coordination:
Assist project teams ( DEV, QA, PM ) in business analysis activities, including:
Requirements elicitation
Grooming and work item prioritization
Document review and work item creation
User acceptance testing
Ongoing maintenance support
Other business-related activities as assigned
Support & Maintenance:
Ensure 100% completion of maintenance items.

Scheduled Milestones and Deliverables
Sprint tracking every 2-3 weeks to monitor project progress.
Timely updates on key project deliverables and resource contributions.

Performance Metrics

The resource's performance will be measured based on the following criteria:
Schedule Variance - Adherence to project timelines and deadlines.
Customer Satisfaction - Positive feedback and responsiveness to stakeholder needs.

Productivity Monitoring - Efficient execution of tasks and contribution to project success

Job Type: Contract

Pay: From $52.18 per hour

Schedule:
Monday to Friday

Experience:
ServiceNow: 5 years (Required)
Business Analysis: 7 years (Required)

Work Location: Hybrid remote in Houston, TX 77002