Job Specification
For: Branch Operations Manager
Ref: VR/05160
Operations Manager
Inspire Resourcing are currently recruiting an Operations Manager on behalf of our client, who have opportunities at their sites in Ilkeston & Derby.
This is a fantastic opportunity to join a great business, with a fantastic culture.
Key Accountabilities:
• Lead, coach and develop the Warehouse Operatives, Drivers, Logistic Supports and Logistic Co-ordinators.
• Manage resource requirements for the branch.
• Manage all warehouse operations using the warehouse management system ensuring that received stock is put away and efficiently stored to meet customer need.
• Ensure the delivery of customer orders evaluating adherence to SLAs.
• Problem-solve operational issues to mitigate risk to service disruption.
• Process Returns/Warranties in accordance with company procedure.
• Undertake warehouse operations or logistics tasks if required.
• Daily checks of delivery vehicles and preventative maintenance.
• Monitor and replenish fuel levels for the branch.
• Undertake employee performance reviews, check-ins and handle grievance proceedings.
Additional Responsibilities:
• To be the operations representative for the branch.
• Escalate issues to the Branch Manager or other stakeholders.
• Support the Branch Manager to implement best practice to achieve branch KPI s and company growth.
• Adherence to company health, safety, environmental and quality standards and maintain procedures in accordance with the company s management system and other regulatory standards.
• Promote company values and a culture of continuous improvement.
• Ad hoc duties as required.
Requirements:
• Experience of leading, developing and coaching operational teams in a fast-paced environment.
• Ability to analyse data and implementing appropriate solutions to satisfy business need.
• Experience of working in a customer service focused environment.
• Experience representing the company and team on behalf of internal and external customers.
Package: £35k salary
Each working week consists of 45 hours, made up of 5 x 8.5-hour days Monday to Friday. Between the hours of 7.30 and 6.00pm which includes an additional 5 hours on every alternate Saturday in accordance with the rota.