REPRESENTATIVE DUTIES:
- Manage all aspects of branch operations, including staffing and coverage for all hours/days the branch operates. This position will require a combination of timely and well thought through decision making.
- Represents the bank in a courteous and professional manner, providing the highest level of prompt, efficient and accurate service in the processing of transactions, cross-selling products and services.
- Receives checks, and cash for deposit or cash in savings, and checking accounts, verify deposit amounts, examine checks for endorsement and negotiability.
- Sells cashier checks, money orders, postage stamps, bank checks.
- Processes/collects night deposit bags.
- Handles customer account transfers per telephone, and other customer telephone assistance as needed.
- Must achieve thorough knowledge of all applicable banking regulations, as well as adhering to all established policies and procedures.
- Achieves corporate standard for controllable losses and approves teller transactions within pre-established levels of authority.
- Handles CTR filing.
- Operate in Manual Teller Operation due to emergencies.
- Balances and helps maintain the ATM
- Vault teller as well as places Loomis order for location.
- Assist in training new hires, as well as continuing training for staff.
- Assist with Quarterly audits, and teller outages.
- Opens, closes, completes maintenance transactions for deposit accounts.
- Bookkeeping duties such as stop payments, address changes, etc.
- Ensure tellers have appropriate drawer limits at closing.
- Work on sales programs, projects and promotions, including training and goals for branch.
- Completing the monthly schedule for employees.
- Completing reports and reviewing budget for location.
- Works with the Lending Team/Loan Officers to assist in the management of loan operations.
- Other duties as assigned.
MINIMUM SKILLS REQUIRED:
- Prior employee management experience with an emphasis on Branch/Operations Management.
- Excellent customer service/ communication skills both in person and via telephone: ability to gain information from individuals by asking appropriate questions.
- Interpersonal skills to represent the bank in a positive way in dealing with internal and external customers and supervisors.
- Basic machine and numerical skills, and product knowledge.
- High school diploma or equivalent.
- Ability to work in a fast-paced environment and under pressure as needed.
Patrons Bank, NA is an Equal Opportunity Employer, Member FDIC