Bank in Springfield, IL area looking to hire a Branch Manager
• As a Branch Manager in Banking, you will ensure the branch will meet and exceed customer expectations and will create a great customer experience in the branch
• Communicate effectively with prospective and current customers.
• Foster customer relationships with staff by introductions, collaboration, and delegation. This will ensure that customers are comfortable going to multiple staff members for their needs.
• Ensure the established customer service standards and core values are met at the Tuscola location.
• Cross-sell the various bank products and services.
• Evaluate customer's needs and provide solutions.
• Coordinate with the Senior Relationship Manager to onboard new customer relationships.
• Collaborate with the Senior Relationship Manager and Market President to ensure the highest level of customer service.
• Ensure personnel are familiar with all bank products and can speak confidently about them with customers.
• Staff the location which includes scheduling, interviewing, hiring and evaluating employees.
• Coach and mentor the team with a hands-on approach while promoting brand awareness, internally and externally, and ensuring bank customer service standards and core values are upheld.
• Communicate effectively and respectfully with co-workers.
• Train or supervise the training of personnel in efficiently performing the functions and duties of their respective positions.
• Oversee all operations of the branch.
• Evaluate procedures and recommend/implement changes to improve efficiency.
• Promote morale and good communications.
• Ensure all bank policies and procedures are followed.
• Ensure compliance with all regulatory requirements.
• Open and close bank daily.
• Balance the location.
• Open new accounts and perform Teller duties as needed.
• Approve checks within limits.
• Assist in ordering supplies for the branch.
• Attend educational seminars and meetings as required.
• Manage the Tuscola Branch credit card receipt reconciliation process.
• Ensure maintenance on equipment is scheduled as needed.