Job Summary:
A leading provider of security, surveillance, fire alarm, access control, and low-voltage systems is seeking a dynamic and experienced Branch Manager to oversee daily operations of one of our branches. The Branch Manager will be responsible for driving sales, managing inventory, leading a team, ensuring excellent customer service, and achieving branch profitability and growth targets.
Reports to: VP of Sales
Supervisory:
• Will lead and supervise team of Inside Sales, Admin, and Warehouse Associates
Essential Functions:
Sales & Business Development:
• Drive branch sales performance through proactive customer engagement and strategic market development.
• Build and maintain strong relationships with contractors, integrators, installers, and dealers in the security industry.
• Identify opportunities for upselling and cross-selling security products and services.
Operations Management:
• Oversee daily branch operations including order processing, inventory control, shipping/receiving, and showroom maintenance.
• Ensure compliance with company policies and safety standards.
• Maintain accurate records of branch activities including sales, customer data, and inventory metrics.
Team Leadership:
• Recruit, train, and manage a team of inside sales reps, admin staff, and warehouse personnel.
• Set performance goals, conduct evaluations, and implement staff development initiatives.
• Foster a positive, customer-focused team culture.
Customer Service:
• Ensure high standards of customer satisfaction through efficient service, product availability, and technical knowledge.
• Resolve customer issues promptly and professionally.
Financial Oversight:
• Manage branch P&L, budgeting, and forecasting.
• Monitor expenses and identify cost-saving opportunities.
Qualifications/Skills and Experience:
• Proven experience (5+ yrs) in branch management or distribution within security, surveillance, fire alarm, access control, and low-voltage systems environment.
• Strong knowledge of low voltage/security systems such as CCTV, fire alarm, intrusion, and access control products.
• Excellent leadership, organizational, and customer service skills.
• Ability to manage inventory, logistics, and operational functions effectively.
• Strong business acumen and sales-driven mindset.
• Proficiency with ERP systems and Microsoft Office Suite.
• High school diploma or equivalent required; bachelor's degree in business or related field preferred.
Benefits
• Competitive base salary and commission opportunities
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Growth opportunities in a rapidly expanding company