Flash forward today, we remain a family-owned business led by the third generation. We've proudly expanded to service 49 states and built a network of over 275 locally owned and operated franchises and company-owned locations. Powered by our U.S.-manufactured equipment and technicians trained in-house, we continue to grow through constant innovation and dedication.
Job Summary:The Branch Manager oversees all aspects of branch operations, ensuring exceptional customer service, achieving sales targets, and fostering a positive work environment. This role involves staff supervision, financial management, and community engagement to drive branch success.
Key Responsibilities: - Operational Oversight: Manage daily operations, ensuring efficient and effective service delivery.
- Team Leadership: Hire, train, and mentor staff, promoting professional development and high performance.
- Customer Service Excellence: Maintain high standards of customer service, addressing inquiries and resolving issues promptly.
- Sales and Marketing: Develop and implement strategies to meet sales goals, including community outreach and promotional events.
- Financial Management: Oversee budgeting, financial reporting, and expense control to ensure profitability.
- Compliance and Safety: Ensure adherence to company policies, industry regulations, and safety standards.
Qualifications: - Experience: Minimum of 3 years experience in a service industry (hospitality, restaurant, retail, Customer Service, plumbing, HVAC, etc.) with a proven track record in management or supervisory roles.
- Education: Associate or Bachelor's degree preferred but not mandatory.
- Skills:
- Strong leadership and team-building abilities.
- Excellent communication and interpersonal skills.
- Proficiency in financial management and budgeting.
- Ability to develop and execute sales strategies.
- Problem-solving skills and adaptability.
Training:A comprehensive 30-day training program will be provided to familiarize the Branch Manager with company systems, policies, and procedures, ensuring a smooth transition into the role.
Work Environment:This position operates in a professional office setting within the branch, requiring regular interaction with staff, customers, and the community.
Opportunities for Advancement:The company values internal growth, offering career development opportunities for high-performing individuals.
This role is ideal for a dynamic leader passionate about customer service and team success.