The Waterloo Bucks are looking for qualified individuals to assist with the everyday operations of the organization at Riverfront Stadium with a primary focus on the Ticket Office.
Primary Focus Focusing on Box Office Operations and Serving as the Accounting Point Person for the Waterloo Bucks; Season Ticket Fulfillment; Inbound Group Outing Sales; Guerilla Marketing; In-Game Operations; Communication with Cedar Rapids Ball Club's Accounting Department (Delivery of High Level of Customer Service)
Start Time: May 1st, 2025
End Date: August 31st, 2025
Responsibilities include, but not limited to:
Office Operations
o Assisting front office with sponsorship fulfillment.
o Assisting with guerilla marketing efforts around the community.
Box Office Management
o Printing group tickets, running box office, counting money bags, assisting with game deposits, and determining game attendance.
o Overseeing Interns who are working in Ticket Window.
o Run daily square reports.
o Identify group outing or invoice payments and record information in Group Outing spreadsheets and on deposit recap.
o Print off online ticket sales reports on a daily basis to determine the previous day's on-line sales and create a deposit recap.
o Interacting with group leaders on Bucks game days.
o Resolving ticket issues for patrons.
o Working knowledge of all aspects of Bucks ticket operations including, but not limited to, season tickets, coupon books, group outings, single-game tickets, etc.
o Working knowledge of all aspects of NWLTickets, the Bucks ticketing platform.
Sales
o Executing inbound sales of season tickets, coupon books, and group outings.
Stadium Events
o Assist with operating stadium as site-manager for non-Bucks events.
o Overseeing ushers on Bucks game days.
Payroll
o Ensure new hire payroll packets are fully and accurately completed.
o Set-up hourly staff in Payroll Software.
o Run daily staff payroll reports and input information into the hourly spreadsheet.
o Maintain employee contact information and forward all original employment paperwork to Cedar Rapids.
o Collect other payroll information from the Waterloo staff (games worked, hours not inputted into Silverware, etc.) and forward to Cedar Rapids payroll.
Ticket / Sales Reports
o Maintain Group Outing and Season Tickets spreadsheets.
o Send group outing invoice information to Cedar Rapids for billing as needed.
o Provide upcoming group outing information to Dan to include in home stand preview sheet.
o Count Box Office Money Bags. - Create the deposit recap.
o Calculate the nightly attendance and send out game recap e-mail.
o Count 50/50 Raffle bags and determine the winner payout.
o Count the Kid Games money bag.
o Create deposit ticket, reset money bags, and calculate change order needs.
Concessions Banker
o Count money bags and run Square reports at the end of the game.
o Complete Bankers spreadsheet, create deposit slip and calculate change order.
Other Duties as Assigned
Misc.:
o Maintain Normal Business Hours.
- 9-5, M-F.
- During season: game day 9 am through game.
- Non-game day during season 9-5.
Expect to work weekends and all special events.
o Manual labor expected for season and game preparation and to assist as needed.
o Answer office phones.
o Ensure all A/P invoices are approved & sent to Cedar Rapids.
Skills and characteristics that we are looking for: - Willingness to work long hours, weekends, holidays, etc. and be on your feet for an extended time
- Past supervision & leadership experience is required
- Must be able to lift up to 50lbs
- Must have the ability to work both independently and as part of a team
- Open to learning new things and have the flexibility to work in multiple departments
- Positive attitude, great communication skills and the ability to problem solve
- Professional attitude when representing the Waterloo Bucks in the community
- Proper and professional communication with fans, sponsors, team, staff, etc.
- Outgoing and excited to work in the sports career field
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Job Questions: - Are you able to secure housing around Waterloo, Iowa for the summer?