Box Office and House Supervisors

Position Details Position Information Job Title Box Office and House Supervisors Appointment Type Student Employee Job Location Corvallis Position Appointment Percent 100 Appointment Basis 12 Pay Method Hourly Pay Period 16th - 15th of the following month Pay Date Last working day of the month Remote or Hybrid option? Min Hourly Rate $14.70 (Standard); $13.70 (Non-Urban); $15.95 (Portland Metro) Max Hourly Rate $21.00 (Standard); $20.50 (Non-Urban); $21.50 (Portland Metro) Position Summary This recruitment will be used to fill four part-time (a maximum of 24 hours per week) Box Office and House Supervisors position for the Patricia Valian Reser Center for the Creative Arts (PRAx) at Oregon State University (OSU). Box Office and House Supervisors will help with event setup, ticket sales (Tuesday-Saturday 12-4pm for walkup/phone and evenings/weekends for events), lead Guest Experience operations and act as the point of contact for Guest Experience during events, and support the Box Office and Guest Experience Manager with administrative duties. Box Office and House Supervisors will be familiar with the current and upcoming events at PRAx, the performing and gallery spaces, policies, and display a high level of customer service. Box Office and House Supervisors will be required to learn and follow the safety policies and procedures of PRAx. The position requires a demonstrated high level of discretion and sense of appropriateness, ability to maintain a calm and professional demeanor when working in stressful situations, as well as excellent communication and customer service skills. Box Office and House Supervisors are expected to use good judgement, to conduct themselves professionally while at work, to follow the guidelines for proper work attire, and to be punctual and reliable. This is a pooled posting. That means it will stay open for several months and we will pull applicants from the "pool" for interviews as openings occur, until the closing date, and possibly beyond. Reports to: Box Office and Guest Experience Manager Varied schedule, up to 24 hours per week. Preference given to those who can work 12-24 hours a week. These positions will require weekday, evening, and weekend work. Position Duties Duties may include: Box Office Operations Open and close building, venue and gallery spaces according to procedure. Ensure PRAx guests are served efficiently, accurately, and politely at all points of contact. Process customer sales, exchanges, and package requests through AudienceView ticket platform at the Box Office by phone, email, and walkup. Exhibit strong sales ability, including ability/willingness to cross and upsell. Be responsible for basic reporting and tracking of ticket inventory. General administrative/office support including filing, data entry, labeling, organizing, etc. Adherence to all organizational and Box Office policies and sales initiatives. Responsible for knowing OSU cash handling and data security policies. House Supervision Work with staff and concessions to ensure proper setup of relevant spaces in PRAx before events/open hours. Maintain a clean, inviting, and professional atmosphere. Unlock venue spaces at proper times and post proper signage. Consistently communicate with the Stage Manager and/or Production staff for appropriate call-times, such as house opening and closing. Supervise and assist the Box Office with preparation/counting of cash. Lead the pre-event meetings to assign positions and explain policies/procedures/duties for Guest Experience staff before events. Assist staff, ushers, and guests during an event and be present in the venues and lobby. Ensure patrons are able to safely and efficiently exit the building. Assist Guest Experience staff in clean-up and closing duties, once the venues have cleared. Visually sweep and lock all doors to venues and PRAx at closing. Customer Service Welcome, greet guests, and scan/verify tickets from event attendees. Politely direct and escort guests to their seats and/or venue entrances. Provide wayfinding of facilities and spaces at PRAx. Assist with crowd control and security. Calmly assists with disputes regarding tickets and seats. Attend pre-event meetings and other trainings as required by management. Visually sweep and tidy the venues to check for potential safety issues, lost and found items, and cleanliness. Have knowledge and follow the proper procedures for assisting patrons with disabilities Demonstrate knowledge of all spaces within PRAx and understand the evacuation procedures from all points within PRAx. Be punctual, work successfully, and communicate professionally with guests and staff. Other duties as assigned. Physical demands: Bending or stooping; bending downward and forward by bending spine at waist or by bending leg/spine. Twisting; tuning the upper body while maintaining a stationary at lower body position. Reaching; extending hand(s) and arm(s) overhead, lower or horizontally of the body. Standing; particularly for extending periods of time. Sitting; particularly for extending periods of time. Walking; moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. Excludes walking to/from work area or cafeteria, etc. Lifting; raising objects from a lower to a higher position or moving objects horizontally from position-to-position. Ability to lift 40 lbs. Fine Hand Manipulation; fingering, picking pinching, typing or otherwise working primarily with fingers rather than the whole hand a in a handle. Pushing/Pulling; using upper extremities to press against something with a steady force in order to thrust forward, downward or outward or to exert force in order to draw, haul, or tug objects in a sustained motion. Frequently Grasping; applying pressure to an object with the finger or palm. Minimum Qualifications Full Employment Eligibility Requirements can be found here: Must be academically enrolled in a high school, community college, or university and pursuing a program or course of study Must meet Academic Standing Requirements; students on academic suspension are not eligible for employment Must meet the applicable minimal enrollment standard High School student: Regularly enrolled in a high school or participating in a home-schooling program Undergraduate and post-baccalaureate student: 6 credit hours per term Undergraduate international student: 12 credit hours per term Graduate student officially admitted to Graduate School: 5 credit hours per term Graduate international student officially admitted to Graduate School: 9 credit hours per term International students may be allowed to carry fewer hours than specified above and still be considered "full-time" by the United States Citizenship and Immigration Services (USCIS). A reduced course load is approved by the Office of International Services (OIS), and must be provided to the Student Employment Center. Additional Required Qualifications Prior customer service experience. Ability to communicate professionally in a clear and concise manner with coworkers and guests. Ability to prove strong attention to detail. Reliability and punctuality are a must. Box Office and House Supervisors should arrive ready to work in approved dress code. Box Office and House Supervisors must follow PRAx safety procedures. Preferred (Special) Qualifications Previous successful experience working in events, live performance, customer service, or hospitality. CPR certification (Box Office and House Supervisors will be required to attend training and receive CPR certification if hired). Working Conditions / Work Schedule Working Conditions: Possible exposure to weather or outdoor conditions. Work in confined and/or crowded areas. Work in loud, busy, and potentially stressful environments. Potential driving and possible travel to work at events offsite. Ability to drive is preferred. Posting Detail Information Posting Number P11335SE Number of Vacancies 4 Anticipated Appointment Begin Date 09/16/2024 Anticipated Appointment End Date 06/13/2025 Posting Date 08/05/2024 Full Consideration Date Closing Date 06/13/2025 Indicate how you intend to recruit for this search Competitive / Student - open to ALL qualified/eligible students Special Instructions to Applicants When applying you will be required to attach the following electronic documents: A Resume A Cover Letter For additional information please contact: Tanner Buffy at OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community. This position requires driving a University vehicle or a personal vehicle on behalf of the University; therefore, the incumbent must successfully complete a Motor Vehicle History Check, possess and maintain a current, valid driver's license in their state of residence, be determined to be position qualified and self-report convictions (as per Voluntary and Compulsory Driver Standards OSU Standard ) as per OSU Standard et seq. OSU will conduct a review of the National Sex Offender Public website prior to hire. Note: All job offers are contingent upon Human Resources final approval Supplemental Questions