Book Processor/Donations Attendant

Goodwill Industries of Southeastern Michigan JOB TITLE: Book Processor / Donations Attendant Reports to: Store Manager Department: Retail

FLSA Status: Non-Exempt Supervises: None

Job Summary Book processor/Donations Attendant:

Sorts, prices, and prepares donated books for placement in the store.

Job Summary of a Book Processor

Essential Functions:

1. Inspects donated books for overall quality and determines disposition of items based on store manager's direction.
2. Prepares books for the store according to the store quality and pricing standards.
3. Uses pricing machine, adhesive price tags in accordance with store standards and Store Manager's direction.
4. Meets or exceeds goals and standards of production and quality.
5. Accomplishes assigned cleaning routine.
6. Assists in the training of workers and consumers in cooperation with the Workforce Development Department staff.

Job Summary Donations Attendant:

As a Donor Greeter, you will:

• Greet donors graciously and promptly within 10 seconds
• Unload donations from vehicles and offer tax receipts to donors
• Report an accurate daily donor count
• Accurately sort and prepare donations for further processing
• Provide world class customer service to all customers and donors

Education and/or Experience:

High school diploma or equivalent preferred.

Knowledge, Skills, and Abilities:

• Able to stand for two hours at a time over a period spanning up to eight hours.
• Must be able to work evenings and weekends.

Additional Responsibilities:

1. CARF: Ensure documentation and compliance with CARF standards.
2. Safety: Maintain applicable safety standards, rules, and regulations in areas of responsibility.
3. Outcome Driven: Have S.M.A.R.T objectives to drive performance and improve Goodwill's value to the community.
4. Stakeholder Focused: Work with integrity and provide exemplary customer services to internal and external stakeholders.
5. Accountability: Have key metrics that drive performance taking a leadership role in maximizing the social and financial return of the community resources invested in Goodwill.
6. Financial Stability: Utilize the resources of the organization in an efficient and effective manner.
7. Strategic Visioning: Commitment to innovation, continuous learning, and leading change in creating community value.
8. Professionalism: Demonstrate a genuine interest in serving the needs of others and a positive attitude toward the community, co-workers, and individuals we serve. Represent the organization to the public with a courteous, helpful, and business-like attitude.
9. Carries out additional duties as assigned by the store manager or Director of Retail.
10. Maintains safety standards within areas of responsibility.
11. Promotes and demonstrates cooperation and teamwork.

Physical Demands and Work Environment:

Must be able to bend, stretch, reach, and lift up to 40 pounds, walking or standing to a significant degree, and be able to move large boxes, furniture, and other heavy items.