Overview:
If you are an enthusiastic and motivated self-starter with a passion for customer service, product knowledge, selling and you enjoy working with people, then we want you to be part of our team as an
Internet Client Advisor at
Flemington BMW. The
BMW Internet Client Advisor will be responsible to respond to internet inquiries promptly and accurately and generate sales with customers that contact the dealership or who have visited the dealership. He or she will be utilizing various lead management and lead generating tools and be responsible for contacting prospective clients in a professional, friendly and timely manner.
The ideal candidate has at minimum a high school diploma or GED, previous automotive sales experience, excellent customer service skills, a confident and outgoing personality, a professional appearance, and great communication skills. He or she must be self-motivated with a willingness to continuously prospect to sell a minimum quota (or more.) on an ongoing basis.
Benefits
- Medical, Dental & Vision Insurance
- 401K Plan + Match
- Paid time off and vacation
- Short/Long Term Disability
- Growth opportunities
- Paid Training
- Employee vehicle purchase plans
- Family owned and operated
- Long term job security
- Health and wellness
- Discounts on products and services
- Above average industry pay
Responsibilities:
- Helps customer with vehicle selection and promotes model options and features
- Learns to overcome objections, ask for the sale, negotiate price
- Maintains accurate sales documentation.
- Maintains up-to-date knowledge of all vehicles, accessories, financing options, and promotions.
- Prospects daily for potential customers.
- Attends sales meetings and training sessions as required.
- Demonstrate behaviors consistent with the Flemington BMW Values in all interactions with customers, co-workers and vendors.
- Follow all company policies and procedures.
- Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers.
- Establish personal goals that are consistent with the dealerships standards of productivity and devise a strategy to meet those goals.
Qualifications:
- Previous Internet Sales or Customer Service experience (any industry) a plus.
- Able to achieve goals with limited direct supervision.
- Able to multi-task.
- Excellent client customer service and satisfaction skills.
- Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
- Must be Internet savvy with excellent written and internet communication skills.
- Excellent telephone and customer service skills, including the ability to smile.
- Must be able to work well in a process driven environment.
- Must conduct oneself in a professional manner at all times.
- Must have confidence in your ability to be successful.
- Must strive to respect and facilitate teamwork within all departments.
- Professional appearance and work ethic.
- Self-starter and self-motivator
- BMW, Audi, Mercedes-Benz experience a PLUS.