Billing Specialist

BILLING SPECIALIST

Position Summary:

The Billing specialist will have frontline ownership of the promise to deliver exceptional customer experiences. All customers are important and should be treated accordingly. The candidate will take direct responsibility and ownership for all customer billing. They will professionally interact with internal and external customers to provide information in response to inquiries related to orders, both pending billing and completed billing process. Candidate contributes to positive team dynamics through a cooperative work environment, a can-do attitude, and the desire to exceed customer expectations.

Roles & Responsibilities:

Billing / Customer Service Department:

Maintain a working knowledge of how to solve customer issues including questions, pricing, and billing.
Manage accurate timely billing process for all customers.
Provide immediate response to customer related inquiries.
Provide reports and POD's for sales support as required.
Comply with all company initiatives and policies.
Perform other related duties as may be assigned from time to time.

Requirements:

Minimum 2 years' experience within a customer service environment
Associate degree or related work experience.
Strong level of general business knowledge
Computer operating skills in Excel, Word, Outlook. Epicor P21 a plus but not required.
Solid organizational skills and ability to multi-task in a professional manner.
Excellent verbal and written communication skills.
Ability to establish relationships and build credibility with customers.