Job Title: Billing Specialist
Hybrid Work Policy: This role will work in the office three days per week at an office in Midtown Manhattan
Overview
The Billing Specialist collaborates with the Billing Team, attorneys, clients, and support staff to ensure accurate client billing.
This position is responsible for addressing billing inquiries from Partners in a timely and accurate manner, resolving client queries, and maintaining a high level of accuracy when preparing and reviewing billing analyses and research. The Billing Analyst is also tasked with maintaining regular reporting schedules, and interacting professionally with staff at all levels.
Key Responsibilities
- Oversee and manage assigned billing portfolios.
- Ensure the integrity of data in the billing system.
- Translate Partner billing instructions into the billing system.
- Review time entries for proper matter coding, billing rates, and compliance with client and e-billing requirements.
- Prepare client invoices, including detailed progress reports, cost breakdowns, and narrative descriptions.
- Ensure accuracy and thorough proofreading of all billing analyses.
- Maintain specific billing arrangements between clients and Partners.
- Process billing batches as needed.
- Respond to client billing and payment inquiries promptly and accurately.
- Assist with cash receipts and investigate discrepancies.
- Act as a point of contact for staff regarding billing-related inquiries.
- Maintain reporting schedules and prepare regular billing reports for Firm management.
- Generate scheduled and on-demand billing reports for Partners.
- Prepare year-end billing analysis and final reports.
- Assist with client-specific billing projects as needed.
- Submit and track e-bills through various e-billing platforms.
- Escalate any billing or e-billing issues to management when necessary.
- Perform other duties as assigned.
Required Qualifications
- Associate's degree required or Bachelor's degree
- At least 2 years of billing experience at a law firm
- Experience with various e-billing systems, vendors, and ebillingHub or Billblast.
- Familiarity with legal billing software (Elite or Aderant).
- Strong proficiency in Microsoft Word and Excel.
- Knowledge of LEDES electronic billing formats.
- Excellent written and verbal communication skills.
- Exceptional customer service skills.
- Strong analytical and proofreading abilities.
- Detail-oriented with excellent organizational skills.
- Ability to multitask and adapt to varying workloads.
- Ability to work independently to meet deadlines.
- Availability for overtime when required.