Billing Associate
Position Overview: We are seeking a dedicated Billing Associate to join our team. In this role, you will be responsible for processing premium payments, handling various administrative tasks, and ensuring the accurate and timely deposit and transfer of payment information.
Who We Are: With Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership and accountability are at the heart of every decision we make and every action we take. We're proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive.
Key Responsibilities:
- Respond to and resolve customer service requests according to Farm Bureau policies.
- Process premium payments and mode changes on various Life systems.
- Apply Life payments viewed online at our remittance provider to update Life policy systems.
- Process reinstatements according to established guidelines.
- Handle EFT draws and reversals.
- Communicate with banks, policyholders, and agents to obtain necessary information.
- Generate form letters to policy owners and agents in response to inquiries.
- Perform account balancing, report processing, research, and mail processing.
- Evaluate and correct error reports.
- Apply money to the Centralized Cash Receipt system and balance funds.
- Perform remote deposit of funds for the Life and P/C Companies, balance, and report to Treasury Administration and Accounting.
- Ensure accurate and timely deposit and transfer of payment information from our remittance vendor.
Additional Responsibilities:
- Perform other job-related duties or special projects as assigned.
- Progress towards industry education (LOMA 280/281 & LOMA 290/291).
Qualifications:
- High school diploma or equivalent plus 2 years of relevant experience required. Associate's degree preferred.
- Strong analytical and math skills.
- Proficiency in computer software including Word and Excel; keyboard skills of 40-45 NWPM.
- Ability to develop proficiency in company administrative and workflow systems (Life Comm, NextGen, and AWD).
- Fingerprinting required.
- Excellent oral and written communication skills.
- Ability to read, write, and speak the English language.
- Regular and predictable attendance.
What We Offer You: When you're on our team, you get more than a great paycheck. You'll hear about career development and educational opportunities. We offer an enhanced 401K with a match, low-cost health, dental, and vision benefits, and life and disability insurance options. We also offer paid time off, including holidays and volunteer time, and teams who know how to have fun. Add to that an onsite wellness facility with fitness classes and programs, a daycare center, a cafeteria, and for many positions, even consideration for a hybrid work arrangement. Farm Bureau where the grass really IS greener.
If you're interested in joining a company that appreciates its employees, provides growth and professional development opportunities, and offers great benefits, we invite you to apply today.
Work Authorization/Sponsorship: At this time, we are not considering candidates that need any type of immigration sponsorship now or in the future, such as additional or permanent work authorization. Applicants must be currently authorized to work in the United States on a full-time, permanent basis. We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role. For example, we are not considering candidates with OPT status.