Monahan Law Group, LLC is looking to add a full-time Billing and Office Support Assistant to work with a busy team of 14 attorneys, paralegals and other professionals in our fast-paced Chicago office (located blocks from the Daley Center).
It is our mission at Monahan Law Group, LLC to provide principled advocacy for our clients by employing the highest standards of excellence and ethics in our practice. We strive to honor and uphold this commitment to each client we serve.
We are hiring an in-office billing support specialist who will also provide backup office support for our fast-paced, high-volume team.
Key Responsibilities of the Billing Support Specialist:
Enter in all expenses into billing software
Reconcile expenses billed to credit cards
Reconcile Client Funds account on a monthly basis
Reconcile all deposits to Time Matters (or new billing) software on a monthly basis
Attorney/Client liaison; interface directly with attorneys and clients to assist in billing questions, issues and client relations
Familiar with all aspects of client billing, including specific client billing requirements and guidelines
Communicates changes to attorneys and Firm Administrator
Generates a high volume of complex client invoices via Time Matters (may include e-billing)
Distribution of invoices (via email and USPS)
Respond to all billing inquiries via phone or email
Prepare reports and invoices as requested by attorneys and support staff
Identify, troubleshoot and resolve issues that arise during the invoicing process
Update all billing as directed by attorneys and support staff
Accept and process credit card payments via online portal
Works with Billing Coordinator to process and allocate checks, cash, and credit card payments received by applying payment to client account and logging for appropriate deposit account
Other projects as assigned by Firm Administrator
Key Responsibilities of the Office Support Specialist:
Back up for Receptionist when out of office or unavailable
Main line call overflow
Back up for Law/File Clerk as needed
Qualifications:
Expectation of 5 days in-office
Preferred experience as a legal billing specialist or office support
High degree of professionalism and discretion in handling highly sensitive and client confidential information
Experience with Office365 Applications as well as basic Adobe
Strong organizational skills and attention to detail
Strong oral, written, interpersonal, problem solving and customer service skills
Ability to prioritize and multitask
Deadline and detail-oriented
Education/Experience/Attributes:
Communicates well both verbally and in writing as customer service is a large part of this role
Organized with the ability to set priorities, take direction and manage time
Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.) and Online Platforms
Interest in hands-on learning in a fast-paced, creative and dynamic environment evolving into someone who will look for solutions to issues and not just complete tasks as directed
A diligent, mature, responsible individual who is a self-starter, is detail-oriented and attentive to the needs of others
Able to handle deadlines in pressure situations, with a sense of urgency about the work being performed
Willingness to learn new skills and keep up with latest technology
Ability and willingness to be an integral part of a small and dynamic team
Benefits:
Health, Dental and Vision Insurance available
Life, STD, and LTD Insurance
Paid Vacation and Sick Time
Paid 1 month sabbatical after 10 years
401K option after plan requirements met