Billing and Collections Manager

This Jobot Job is hosted by: Merwan Zattam
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Salary: $100,000 - $125,000 per year

A bit about us:

The company is a leading provider of cloud-based ERP and payment solutions tailored for local governments and special districts. For over 30 years, it has set operational standards for small to medium-sized municipalities and utility districts, focusing on efficiency, cost-effectiveness, and security. Trusted by over 3,000 cities, towns, and districts nationwide, the company's solutions enhance financial management, payroll, and utility billing processes.

The work environment promotes performance, productivity, and teamwork, encouraging innovation and excellence. Employees enjoy a fun, engaging, and balanced work-life dynamic, with competitive salaries and excellent benefits.

The company welcomes forward-thinking individuals eager to contribute to a new era of transparent, efficient, and innovative governance.

Why join us?

Competitive Salaries - The company offers attractive compensation packages to its employees.
Superior Benefits - Employees receive a comprehensive benefits package, although specifics aren't detailed, it likely includes health, dental, and retirement plans.
Innovative Work Environment - fosters a workplace that encourages innovation and teamwork.
Work-Life Balance - The company values a balanced work-life dynamic, promoting fun and engagement alongside productivity.
Career Growth - Employees have the opportunity to contribute to cutting-edge technology and play a role in transforming the public sector.
Supportive Culture - The company emphasizes collaboration, performance, and a shared passion for public sector improvements.

Job Details

We are seeking a results-driven Billing & Collections Manager to join our Finance and Accounting team. This high-impact role is ideal for a seasoned professional with a strong background in billing operations, collections management, and team leadership.

The successful candidate will oversee a team of billing and collections analysts, ensuring accurate and timely customer invoicing across multiple product lines. This role requires collaboration across Finance, Sales, Services, Product, and external clients, and will play a key part in optimizing and streamlining billing processes to support the company's continued growth.

Key Responsibilities:

Lead, coach, and develop a high-performing billing and collections team, setting clear goals and performance objectives

Ensure accurate and timely customer invoicing and revenue recognition each month

Collaborate with the Services team to process professional services and implementation billings

Manage third-party pass-through and transactional billing processes

Oversee month-end close activities related to billing and revenue

Review contract terms to assess revenue recognition impact and communicate accounting implications

Manage the credit memo process to ensure audit compliance and timely execution

Report billing KPIs and team performance to senior leadership

Partner with Order Management, Services, and Collections to resolve billing and customer issues

Support system improvements and implementation projects as needed

Manage the Accounts Receivable inbox and respond to internal and external inquiries

Oversee the collections platform and identify continuous improvement opportunities

Provide weekly reporting on overdue invoices and customer payment status to executive leadership

Manage bad debt reserves and recommend updates to the allowance for doubtful accounts

Support external audits and ensure compliance with accounting standards and controls

Maintain awareness of internal security and privacy policies and report any incidents appropriately

Required Qualifications:

Bachelor's degree in Accounting, Finance, or related field-or equivalent work experience in finance and accounting

7+ years of relevant experience, including managing billing and collections functions

Proven experience leading and mentoring staff

Strong understanding of the contracting process and customer interaction in collections

Exceptional attention to detail, time management, and communication skills

Ability to manage multiple priorities in a dynamic, fast-paced environment

Preferred Qualifications:

CPA designation preferred

Proficiency in Sage Intacct, Microsoft Office Suite, and

Experience with ERP systems and onboarding new products or business lines

Knowledge of ASC 606 revenue recognition standards, GAAP, and Sarbanes-Oxley compliance

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.