Job Title: Bilingual Spanish/English-Customer Service Representative - 1 - Loyalty Services Job ID: 25-07698 Location: Phoenix, AZ Duration: 06 months on W2 Contract Interview Process: 1 interview with the hiring manager - WEBEX
Job Hours: 8:30am-7:00pm EST- timeframe. Monday-Friday
Job Schedule:5 days in office
TEMP TO PERM: Yes
JOB SUMMARY: Often the first point of contact for customers, the Loyalty Services Specialist is responsible for addressing customer service concerns, inquiries and activities. The Loyalty Services Specialist is responsible for retention and selling the value of Combined products and services. As a Loyalty Services Specialist, he/she is responsible for creating a positive customer experience through professionalism, amicability, and knowledge of Combined's products and systems.
SKILLS: - Provide a needs analysis assessment for what a policyholder may need
- Strong verbal and written skills
- Ability to partner with others to resolve issues resulting in service or claim related issues
- Ability to utilize critical thinking skills
EDUCATION AND EXPERIENCE: High School Required; Bachelor's Degree preferred
COMPETENCIES: - Problem Solving: Takes an organized and logical approach to thinking through problems and complex issues. Simplifies complexity by breaking down issues into manageable parts. Looks beyond the obvious to get at root causes. Develops insight into problems, issues and situation.
- Continuous Learning: Demonstrates a desire and capacity to expand expertise, develop new skills and grow professionally. Seeks and takes ownership of opportunities to learn, acquire new knowledge and deepen technical expertise. Takes advantage of formal and informal developmental opportunities. Takes on challenging work assignments that lead to professional growth
- Initiative: Willingly does more than is required or expected in the job. Meets objectives on time with minimal supervision. Eager and willing to go the extra mile in terms of time and effort. Is self-motivated and seizes opportunities to make a difference.
- Adaptability: Ability to re-direct personal efforts in response to changing circumstances. Is receptive to new ideas and new ways of doing things. Effectively prioritizes according to competing demands and shifting objectives. Can navigate through uncertainty and knows when to change course
- Results Orientation: Effectively executes on plans, drives for results and takes accountability for outcomes. Perseveres and does not give up easily in challenging situations. Recognizes and capitalizes on opportunities. Takes full accountability for achieving (or failing to achieve) desired results
- Values Orientation: Upholds and models Client values and always does the right thing for the company, colleagues and customers. Is direct truthful and trusted by others. Acts as a team player. Acts ethically and maintains a high level of professional integrity. Fosters high collaboration within own team and across the company; constantly acts and thinks "One Client
OUR BENEFITS: As a client corporate employee, you have access to one of the most comprehensive benefit plans in the business, designed to meet your needs and help you reach your financial goals. Client is committed to supporting its employees with a comprehensive compensation package that is appropriate in the market where they work. Below are several of the many benefits we offer our employees:
- Health insurance
- Dental insurance
- Tuition reimbursement
- A company-match 401(k) plan
- Disability insurance
- Life insurance
- Employee referral bonuses