Job Title: Worksite RepresentativeLocation: Houston, TX 77047Duration: Temp to PermHours: 40 hours per week, 7:30 a.m. - 6:00 p.m. CDTTraining: On-site for 7-8 weeks, then hybrid 3/2 scheduleInterview Process: Potential 2 interviews, on-siteJob Summary: Combined Insurance, a Client Company, is seeking a Worksite Representative to join our fast-paced, high-energy, growing company. We are proud of our tradition of success in the insurance industry for over 100 years. The Worksite Representative is often the first point of contact for customers and is responsible for addressing customer service concerns, inquiries, and activities. This role involves handling specific call types and completing requests in accordance with departmental guidelines and procedures, creating a positive customer experience through professionalism, amicability, and knowledge of Combined's products and systems.
Competencies: - Problem Solving: Takes an organized and logical approach to thinking through problems and complex issues.
- Continuous Learning: Demonstrates a desire and capacity to expand expertise, develop new skills, and grow professionally.
- Initiative: Willingly does more than is required or expected in the job.
- Adaptability: Ability to prioritize and navigate changing circumstances.
- Results Orientation: Effectively executes on plans, drives for results, and takes accountability for outcomes.
- Values Orientation: Upholds and models Client values, acts ethically, and fosters high collaboration within the team.
Qualifications: - Experience: 2-3 years in customer service.
- Education: High School required; Bachelor's Degree preferred.
- Skills:
- Bilingual (Spanish preferred)
- Excellent communication and interpersonal skills
- Basic computer skills and knowledge of database software
- Demonstrated attention to detail, organizational skills, and time management skills
- Ability to work a flexible schedule to meet the needs of the business
- Ability to remain calm in stressful situations
- Ability to explain detailed policy concepts in a simple way