Join Conduent, where we provide essential services and solutions for Fortune 100 companies and over 500 government entities. This is your chance to thrive and make a difference in a company that values individual contributions daily.
Position: Bilingual Spanish Customer Service Representative (Remote) Pay: $17.00 per Hour Paid Training Provided Equipment Supply Provided Full-Time Position with Comprehensive Benefits Are you looking for an opportunity to impact a reputable company that embraces fresh ideas and new perspectives?
Training Schedule: Monday to Friday, 8:00 AM - 5:00 PM (5-6 weeks)
Availability Requirements: Must be available between 8:00 AM - 8:00 PM on Mondays and Thursdays; 8:00 AM - 5:00 PM on Tuesdays, Wednesdays, and Fridays.
Why Join the Conduent Customer Service Team? If you want to be part of a supportive and dynamic team that inspires professional growth, this is the place for you.
- $17.00 per hour (bi-weekly pay)
- Paid training with all necessary equipment supplied
- Full-time schedule (40 hours per week)
- Opportunities for career advancement
- PerkSpot - Employee discount program
- Comprehensive benefits package from day one, enhancing your personal and professional growth.
Key Responsibilities: - Serve as the primary contact for inquiries from applicants and organizations related to the NJ Family Care Program.
- Offer personalized telephone support to applicants, beneficiaries, and enrollees.
- Document enrollment requests, status changes, complaints, and feedback accurately.
- Input application and enrollment details into a web-based system for customers applying via phone.
- Ensure you stay updated on NJ Family Care rules and relevant policies.
- Provide clear, comprehensive, and accurate information about program requirements.
Qualifications: - Basic familiarity with a call center environment and customer service protocols.
- The ability to build effective relationships with clients and team members.
- Strong problem-solving skills through analysis and feedback.
- A commitment to achieving results with empathy and professionalism.
- Experience working with diverse populations.
- High School diploma or GED.
- A background check and drug screening will be required.
Note: This position is not available in the following states: AK, CA, HI, MA, IL, MT, NY, and specific metro areas and Puerto Rico.
Compensation transparency varies by location, experience, and performance. In addition to the base pay, bonuses or incentives may apply based on business needs. Conduent offers a competitive benefits package including health insurance, retirement plans, and paid time off.
We are an Equal Opportunity Employer, valuing diversity in our workforce. We encourage applications from all qualified individuals without discrimination.
If you require accommodations to apply or participate in the hiring process, please inquire about our ADAAA Accommodation Policy.
Your health and safety as well as that of your family and community are important to us. While we do not mandate vaccinations for most positions, we ask for vaccination status where legally permissible as part of the employment requirements.