Order Processing / Customer Service Representative Bilingual (Spanish) Required - Essential for communication with warehouse staff
Position Overview: We are seeking a detail-oriented and highly organized Order Processing / Customer Service Representative. This is not a call center role. The ideal candidate will have experience with order entry and customer service in a fast-paced environment, with a strong ability to manage multiple tasks accurately and efficiently.
Key Responsibilities: - Accurately enter and process a high volume of EDI and manual purchase orders
- Manage Returned Goods Authorizations (RGAs) and issue credits as needed
- Respond promptly to consumer inquiries and process refunds
- Communicate with customers and internal teams to provide order updates and resolve discrepancies
- Email packing slips, invoices, bills of lading (BOL), and tracking details upon request
- Contact customers or sales representatives to clarify or resolve order issues
- Rotate into the Consumer Help Line once trained, assisting customers with product concerns or complaints
Qualifications: - Bilingual in Spanish (required)
- Prior experience in order processing/order entry (non-call center)
- Familiarity with EDI systems (preferred)
- Strong time management and multitasking skills with high attention to detail
- Proficient in computer systems and able to learn new software quickly
Work Schedule: - Regular Hours: Monday-Thursday, 8:45 AM-5:15 PM; Friday, 8:45 AM-4:00 PM (45-minute lunch)
- Summer Hours: Monday-Thursday, 8:30 AM-5:15 PM; Friday, 8:30 AM-1:30 PM (30-minute lunch)
Compensation & Benefits: - Hourly Pay: $22-$24
- Benefits (upon permanent hire): Medical, Dental, Vision, and 401(k)
Pay Details: $22.00 to $24.00 per hour
Search managed by: Tracy Galarza
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance