Bilingual Spanish Call Center Representative

We are seeking a bilingual (Spanish/English) Call Center Representative to join our remote customer support team. In this role, you will handle incoming and outgoing calls to assist customers with inquiries, issues, and services, ensuring a seamless and positive experience across both English and Spanish-speaking customer bases.

Key Responsibilities:
Answer incoming calls, emails, or chats in both Spanish and English

Provide accurate information regarding products, services, billing, and company policies

Resolve customer complaints and concerns with patience, professionalism, and empathy

Document all customer interactions in the CRM system

Escalate complex or unresolved issues to appropriate departments when necessary

Meet individual and team performance goals for call handling time, quality, and customer satisfaction

Stay up to date on product knowledge, promotions, and procedural changes

Communicate clearly and effectively in both Spanish and English

Qualifications:
High school diploma or equivalent; additional education is a plus

Proven experience in a call center or customer service role preferred

Fluent in both Spanish and English (spoken and written)

Excellent communication and active listening skills

Comfortable using CRM software, VoIP systems, and other call center tools

Strong problem-solving skills and attention to detail

Ability to work independently in a remote environment

Quiet home workspace with reliable internet connection

Work Environment:
100% remote position

May require evening, weekend, or holiday availability depending on call center hours

Fast-paced, multilingual customer service environment